Deskside Technician I

TN Germany; Frankfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Join a leading IT support company as a Deskside Technician I in Frankfurt. You'll provide hands-on support and ensure high customer service levels in a dynamic environment. Ideal candidates are proactive, tech-savvy, and possess excellent communication skills in both German and English.

Qualifikationen

• 2-3 years of experience in a technical ICT environment.
• Excellent German and English language skills.

Aufgaben

• Face-to-face IT support for users.
• Diagnosing issues related to personal hardware.
• Installing software, patches, and updates.

Kenntnisse

Customer Service

Problem Solving

Flexibility

Attention to Detail

Tools

MS Windows 10

MS Office 365

Active Directory

SCCM

ITSM tools

Jobbeschreibung

Job Details

Deskside Technician I

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who can make suggestions for improvements and offer opinions on new products or services. In addition, we seek someone with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible, committed approach to work.

Job Responsibilities

1. Face-to-face IT support for users;
2. Hardware installation, movement, and de-installation;
3. Diagnosing issues related to personal hardware (PCs, laptops, printers, scanners, etc.);
4. System and application testing, script preparation in MS Windows 10 and MS Office 365 environments;
5. Managing small projects related to new hardware or software installation;
6. Installing software, patches, and updates using MS SCCM;

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization;
• General end-user technology knowledge;
• Experience with End User Workspace platforms (discovery, asset management, client management);
• Proficiency with Microsoft platforms (Active Directory, Office, SCCM);
• Experience with ITSM tools (ticket management software) is preferred;
• Soft skills: planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity, technical writing skills;
• Excellent German and English language skills, both written and spoken.

What's Next

The preceding job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to be an exhaustive list of all duties and responsibilities.

Diversity & Inclusion

At Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We encourage you to be yourself!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and staffing. We have a presence in 41 countries through 70 offices. Our clients span industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.

We offer career opportunities locally and globally for professionals interested in a vibrant, passionate, team-oriented workplace. If you are customer-centric with a 'get it done' attitude, we invite you to connect with us for a conversation about your future career. Learn more and join us on our social platforms where we share insights from our colleagues.