Customer Success Manager

Saleslogic; Frankfurt; Remote; EUR 60.000 - 65.000; Vollzeit

Zusammenfassung

Join a fast-growing global EdTech company as a Customer Success Manager, where you'll play a pivotal role in ensuring the adoption and long-term success of the platform across academic accounts. This position offers the opportunity to work closely with universities, fostering relationships with faculty and supporting them in integrating innovative solutions into their classrooms. With a clear bonus structure based on retention and success metrics, this role is perfect for a confident communicator who thrives in a remote work environment. Elevate your career in a supportive and dynamic setting!

Qualifikationen

• Master’s or PhD in Life Sciences or a STEM discipline required.
• Experience with customer interaction and training is essential.

Aufgaben

• Support universities post-sale to drive usage and renewals.
• Build relationships with faculty and integrate the product into classrooms.

Kenntnisse

Customer Interaction

Training

Communication

Fluency in German

Ausbildung

Master’s in Life Sciences

PhD in STEM

Jobbeschreibung

Customer Success Manager – Life Sciences | Remote DACH

Germany / Austria

Full-time

Salary: 60–65K base + 25% bonus commission

Company Overview: A fast-growing global EdTech company is hiring a Customer Success Manager. As a Customer Success Manager, you'll ensure adoption and long-term success of the platform across academic accounts.

Your responsibilities:

1. Support universities post-sale to drive usage and renewals
2. Build relationships with faculty and help integrate the product into classrooms
3. Serve as the trusted contact for onboarding, support, and training

Ideal candidate profile:

1. Master’s or PhD in Life Sciences or a STEM discipline
2. Confident communicator (including poster presentations or academic demos!)
3. Experience with customer interaction, training, or support
4. Fluent in German
5. Comfortable with remote work and flexible setup
6. Supportive attitude in a fast-paced environment
7. Clear bonus structure based on retention and success metrics

Ready to take your career to the next level?