Economist as Digital Customer Experience Manager Energy Retail (f/m/d)

ZipRecruiter; Essen; Hybrid; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in energy solutions seeks a Customer Experience & Digital Strategy Expert to enhance digital experiences and customer service strategies. The role involves collaborating across teams to optimize service channels and improve customer engagement, requiring a strong analytical mindset and relevant experience.

Leistungen

High flexibility: hybrid work model, flexible hours

Work from abroad: up to 20 days within the European economic area

Personal growth through diverse training and development opportunities

Family support services: childcare, holiday care, nursing support

Health initiatives: physiotherapy, fitness, mental health support

Qualifikationen

• Minimum 3 years of relevant experience in Customer Experience, Digital Strategy, or a related field.
• Knowledge of AI-driven customer service solutions and digital transformation trends.
• Willingness to travel within European regions.

Aufgaben

• Support the development and execution of the group-wide customer experience vision.
• Contribute to designing the tech-enabled customer service strategy.
• Collaborate with local units to implement digital initiatives.

Kenntnisse

Analytical skills

Problem-solving

Communication

Collaboration

Adaptability

Ausbildung

University degree in Business Administration, Economics, Engineering, or a quantitative discipline

Jobbeschreibung

Job Description

E.ON SE is one of Europe's largest operators of energy networks and infrastructure, providing innovative energy solutions. Our employees are dedicated to digitising the energy world, achieving net zero, and connecting everyone to good energy. We focus on sustainability, digitalisation, and growth.

We believe that diversity makes us stronger and foster an inclusive culture. We are seeking a Customer Experience & Digital Strategy Expert (f/m/d) to join our E.ON SE team as soon as possible.

Your Responsibilities

1. Support the development and execution of the group-wide customer experience vision for Energy Retail, enabling local units to create best-in-class digital experiences.
2. Contribute to designing the tech-enabled customer service strategy, incorporating AI-powered solutions to optimise service channels and improve efficiency.
3. Assist in enhancing intelligence and analytics capabilities to develop a 360-degree customer view.
4. Collaborate with local units to implement digital initiatives in customer experience and service excellence.
5. Work closely with deployment teams across countries to ensure optimised installation capacity and a seamless customer experience.
6. Facilitate best practice sharing across local units to enhance digital experience and operational excellence.
7. Support the E.ON Playmaker strategy, e.g., with a focus on Digital Bill.

Your Profile

• University degree in Business Administration, Economics, Engineering, or a quantitative discipline.
• Minimum 3 years of relevant experience in Customer Experience, Digital Strategy, or a related field.
• Strong analytical skills and a data-driven mindset to support decision-making and strategy development.
• Knowledge of AI-driven customer service solutions and digital transformation trends.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work in a cross-functional, international environment and engage with multiple stakeholders.
• Proactive, adaptable, and solution-focused approach to managing complex challenges.
• Passion for continuous learning, innovation, and customer-centric strategies.
• Willingness to travel within European regions.

Benefits

We offer a motivating and healthy work environment, including:

• High flexibility: hybrid work model, flexible hours, sabbaticals, additional vacations for work-life balance.
• Work from abroad: up to 20 days within the European economic area.
• Modern, agile workspace with ergonomic standards and creative spaces.
• Personal growth through diverse training and development opportunities.
• Family support services: childcare, holiday care, nursing support, and daily assistance.
• Full board: subsidized meals and drinks on site.
• Health initiatives: physiotherapy, fitness, flu vaccinations, mental health support.
• Corporate benefits: employee share program, pension scheme, discounts, insurances.
• Location advantages: good public transport, free parking, charging stations for e-vehicles.
• Mobility options: car and bike leasing.

We value inclusivity and ensure a fair application process. Our Bewerbungsverfahren includes early involvement of our Schwerbehindertenvertretung. Please inform us via the application form if you require any adjustments for the application process. We are happy to provide these.