Technical Support Europe

Listgrove Recruitment; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Technical Services Representative to enhance customer satisfaction and support. This role involves collaborating with sales managers to address technical product needs, conducting customer trials, and ensuring compliance with regulatory standards. The ideal candidate will possess a strong understanding of technical processes and quality control, fostering customer relationships through exceptional service. If you're ready to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifikationen

• Exceptional understanding of process and technical requirements.
• Experience in technical support and customer service.

Aufgaben

• Respond to technical product requirements and provide support to customers.
• Conduct customer trials and manage product configurations.

Kenntnisse

Technical Support

Customer Service

Quality Control

Process Understanding

Product Configuration

Ausbildung

Bachelor's Degree in a Technical Field

Jobbeschreibung

The Technical Services representative is responsible for responding to technical product requirements of the customer. Working in tandem with Regional Sales Managers to provide technical support to new and existing customers. Responsible for technical reports, product samples and present technical analysis.

Plan and modify product configurations to meet technical customer needs. Conduct customer trials. Determine evaluation and qualifications of alternate pigment suppliers, recipe management for Blacks, Additives, Ti02, alternate RMs and other qualifications as needed.

Provides exceptional customer service to ensure customer contract requirements are met. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Identify quality control issues and provide resolution.

Increase customer relationships through continuous customer interaction and visits.

Create and develop technical reports. Ensure finished product analysis is complete.

Exceptional understanding of process and technical requirements.

Confer with customers, sales and product management to assess product and equipment needs to determine technical requirements to promote the sale of company products, and to provide sales support.

Works closely with customer service representatives to fulfill customer requirements.

Secure and renew orders and arrange delivery of samples.

Maintain and ensure company meets regulatory compliance requirements through various government agencies and associations (examples: FDA, MSDS, DS, CONEG). Processes the necessary paperwork and compliance coding.