Contact Center Specialist – BFA (Business Functional Analyst)

K&K Global Talent Solutions INC.; Köln; Remote; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading recruiting agency is seeking a Contact Center Specialist – BFA to join a client in Germany. This remote position requires proficiency in defining business and functional requirements, along with creating policies and procedures. Candidates must have a B2 level of German and work authorization in Germany.

Qualifikationen

• Proficient in the respective functional/business area.
• German language proficiency at B2 level or higher.

Aufgaben

• Define requirements & solutions including business and functional requirements.
• Create policies, procedures, and manuals.
• Prepare POC/user acceptance testing.

Kenntnisse

Requirement Definition

Business Analysis

Policy Creation

Jobbeschreibung

K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in Germany, who is actively hiring candidates to expand their teams.

Role : Contact Center Specialist – BFA (Business Functional Analyst)

Employment Type : Contract

Location : Germany (Remote)

Language Requirement : German – B2 level or higher

Description : Responsibilities :

• Define requirements & solutions (business and functional requirements, designs, services, recommendations, detailed specification, etc.)
• Proficient in the respective functional / business area
• Create policies, procedures, and manuals
• Prepare POC / user acceptance testing."

Note : Applicants for employment in Germany should possess work authorization which does not require sponsorship by the employer for a visa.