Customer Service Executive

TN Germany; Hamburg; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

Join a leading logistics company dedicated to ensuring the safe and timely delivery of critical shipments. As part of the World Courier customer service team, you will manage shipments of experimental medicine, ensuring compliance with safety regulations and providing exceptional customer service. This full-time role offers extensive training and opportunities for professional development in a collaborative environment.

Leistungen

Basic life insurance

Personal accident insurance

Business travel accident insurance

Healthcare benefits

Sick leave

Retirement benefits

Qualifikationen

• Experience from customer service, preferably in logistics/transport.
• Interest in logistics/transport.
• Good IT skills, working in multiple systems.

Aufgaben

• Process orders received via email, online, and phone.
• Ensure documentation is correct and advise on packaging.
• Plan and execute shipments from A to Z in close dialogue with customers.

Kenntnisse

Customer service

Logistics

IT skills

Jobbeschreibung

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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Are you interested in transport and logistics? Do you want to help ensure that critical shipments of medicine arrive safely at your destination? Then here is an opportunity to make a real difference.

And it's not just something we say. Together with your colleagues, you ensure that shipments of experimental medicine come from the manufacturer and out to the consumer. The fact that the medicine arrives on time and at the right temperature ultimately helps to save human lives. We are proud to contribute to this - do you want to join in too?

Welcome to the World Courier customer service team

We are part of a global company that handles precious shipments that require a high level of service, delivery security and precision. Read more at .

We are a team where everyone helps each other, and at our daily meetings we coordinate and discusses solutions around tasks for the day. Although our work requires immersion, you will also experience a good energy in the team.

Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.

A thorough training course

When you start with us, you spend the first 3 weeks at our academy, where you will be taught everything about the processes. Then you are assigned a buddy as a go-to person. It typically takes a minimum of 3-4 months before you are self-sufficient. In addition, you will continuously participate in training and development of your skills.

Responsibility for shipments in close partnership with the customer

After you have fully learnt your tasks, you will be given responsibility for shipments that you plan and execute from A to Z. Each shipment is unique and must be organized differently and in close dialogue with the customer. This gives you great variety in tasks and the opportunity to constantly develop yourself.

Once you have received an order from a customer, you typically:

• ensure that documentation is correct and we have all correct information
• advise the customer about packaging materials
• find the correct routing (primarily by air, unless it is a shorter journey)
• follow the shipment along the way and keep an eye on deviations
• ensure that the regulations and safety procedures for the individual workflows required when we handle medication are continuously followed.

You also play a great part in co-responsibility for the individual customer, participating in customer meetings and carrying responsibility for following up with the customer.

What your background should look like

You have a distinct and well-developed sense of creating ease-of-mind with your customers, and you have the structure and overview to plan and run shipments door to door.

Other than that:

• you have experience from customer service - preferably in logistics / transport (but this is not a requirement)
• you are interested in logistics / transport - if you do not already know the industry
• you have good IT skills - we work in several different systems at the same time
• you speak and write German and English without difficulty, as we, among other things, have international colleagues we communicate with.

So, whether you are seasoned in logistics / transport and see a challenge in working with medicine transport or you want to take your customer service experience to a new level and immerse yourself in a whole new area, there are plenty of exciting challenges with World Courier.

#LI-RM1 #LI-hybrid

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Are you interested in transport and logistics? Do you want to help ensure that critical shipments of medicine arrive safely at your destination? Then here is an opportunity to make a real difference.

And it's not just something we say. Together with your colleagues, you ensure that shipments of experimental medicine come from the manufacturer and out to the consumer. The fact that the medicine arrives on time and at the right temperature ultimately helps to save human lives. We are proud to contribute to this - do you want to join in too?

Welcome to the World Courier customer service team

We are part of a global company that handles precious shipments that require a high level of service, delivery security and precision. Read more at .

We are a team where everyone helps each other, and at our daily meetings we coordinate and discusses solutions around tasks for the day. Although our work requires immersion, you will also experience a good energy in the team.

Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.

A thorough training course

When you start with us, you spend the first 3 weeks at our academy, where you will be taught everything about the processes. Then you are assigned a buddy as a go-to person. It typically takes a minimum of 3-4 months before you are self-sufficient. In addition, you will continuously participate in training and development of your skills.

Responsibility for shipments in close partnership with the customer

After you have fully learnt your tasks, you will be given responsibility for shipments that you plan and execute from A to Z. Each shipment is unique and must be organized differently and in close dialogue with the customer. This gives you great variety in tasks and the opportunity to constantly develop yourself.

Once you have received an order from a customer, you typically:

ensure that documentation is correct and we have all correct information

advise the customer about packaging materials

find the correct routing (primarily by air, unless it is a shorter journey)

follow the shipment along the way and keep an eye on deviations

ensure that the regulations and safety procedures for the individual workflows required when we handle medication are continuously followed.

You also play a great part in co-responsibility for the individual customer, participating in customer meetings and carrying responsibility for following up with the customer.

What your background should look like

You have a distinct and well-developed sense of creating ease-of-mind with your customers, and you have the structure and overview to plan and run shipments door to door.

Other than that:

you have experience from customer service - preferably in logistics / transport (but this is not a requirement)

you are interested in logistics / transport - if you do not already know the industry

you have good IT skills - we work in several different systems at the same time

you speak and write German and English without difficulty, as we, among other things, have international colleagues we communicate with.

So, whether you are seasoned in logistics / transport and see a challenge in working with medicine transport or you want to take your customer service experience to a new level and immerse yourself in a whole new area, there are plenty of exciting challenges with World Courier.

#LI-RM1 #LI-hybrid

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier (Deutschland) GmbH