Senior Expert Aftersales ESS (all genders)

PowerCo; Salzgitter; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Join a forward-thinking company in the Battery Valley, where you will play a vital role in after-sales support for innovative battery storage systems. This exciting position involves engaging with customers post-commissioning, ensuring their satisfaction through effective problem-solving and technical assistance. With a strong focus on quality and continuous improvement, you will contribute to the optimization of products and processes in a rapidly evolving environment. Enjoy flexible working hours, the possibility of a 4-day week, and a supportive team atmosphere as you help shape the future of energy storage solutions.

Leistungen

Flexible working hours

Possibility of a 4-day week

30 days paid leave

10 days unpaid leave

Mobile work options

Relocation support

Qualifikationen

• Several years of experience in after-sales, preferably in battery storage or electrical engineering.
• Sound technical knowledge in battery storage systems and renewable energies.

Aufgaben

• Provide after-sales support and technical assistance to customers.
• Document service activities and create reports on system status.
• Manage after-sales processes and ensure customer satisfaction.

Kenntnisse

After-sales support

Technical support

Customer orientation

Problem solving

Communication

Teamwork

Fluent in English

German language skills

Ausbildung

Completed studies in a relevant field

Jobbeschreibung

With Whom You Will CELLebrate

The mission has started. We proudly announce that in our Battery Valley we are starting our own battery cell production and the ramp-up of our worldwide headquarters for global cell manufacturing. This includes ESS (Energy Storage System) & non-automotive applications. The ESS organization takes care of the upstream storage value chain. Our responsibility includes research, pre-development of materials and components, series development, prototyping, testing, and analysis of ESS components & storages.

How You Will CELLebrate

1. After sales support and customer care: You will be the contact person for our customers after the commissioning of battery storage systems. They handle customer inquiries, provide technical support, and resolve issues quickly and effectively.
2. Documentation and reporting: You will document all service and support activities precisely and create regular reports on the status of the systems and measures taken.
3. After-sales management: Responsibility for the smooth handling of after-sales processes and contracts, including coordination with interdisciplinary teams and ensuring high customer satisfaction through proactive support and problem solving.
4. Service Quality and Customer Retention: Negotiating and overseeing service agreements with suppliers to ensure quality and compliance with company standards.
5. Feedback and process optimization: You will collect customer feedback and actively contribute to the further development of our products and after-sales processes.
6. Emergency management: You will be responsible for the quick and efficient resolution of emergencies and critical incidents if necessary.

What You Need For Our CELLebration

• Successfully completed studies in or comparable training
• Several years of professional experience in the field of after-sales, preferably in the battery storage, energy, or electrical engineering industry.
• Sound technical knowledge in the field of battery storage systems, renewable energies, and/or electrical engineering.
• Experience in diagnosing and troubleshooting complex technical systems as well as in the analysis of operating data to identify optimization potential.
• High degree of customer orientation and the ability to communicate complex technical issues in an understandable and solution-oriented manner.
• Strong ability to work in a team and good, intercultural understanding
• Fluent in English
• Willingness to travel

What Else Can You Bring

• German language skills
• Adaptability to a rapidly evolving business organization

What To Look Forward To

• Flexible working hours from 28 to 40 hours per week
• Possibility of a 4-day week (up to 35 hours per week)
• 30 days paid + 10 days unpaid leave
• Mobile work options
• Relocation support
• More benefits to come