Deutschsprachige Kundenservice in Griechenland (m/w/d) - Finanzen / Bankwesen

TN Germany; Dresden; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

Join a leading Mobile Bank's Anti-Financial Crime Customer Experts team in Greece as a Customer Service Specialist. You'll support German-speaking customers, ensuring excellent service while preventing fraud and safeguarding data. This role offers relocation support, competitive salary, and various benefits, including career development opportunities and free Greek language courses.

Leistungen

Relocation support

Competitive salary + 2 extra salaries annually

Referral Program

Health benefits and discounts

Full training provided

Career development opportunities

Free online Greek language courses

Qualifikationen

• Customer service or customer-facing experience preferred.
• Ability to handle stressful situations with customers.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud, protect data, and safeguard customers.
• Achieve targets set by the client and internal goals.

Kenntnisse

Fluency in German

Excellent written and spoken English skills

Strong communication

Problem-solving abilities

Computer literacy

Ausbildung

EU citizenship or valid work permit for Greece

Tools

CRM experience

Jobbeschreibung

Social network you want to login/join with:

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Client:

Teleperformance

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c7144d1d6347

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

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Job Description:

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank

TP in Greece collaborates with a leading Mobile Bank, helping customers manage their accounts on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

In this role, you will be the frontline of the bank for the German-speaking market, providing excellent customer experience. You will also play a key role in preventing fraud, protecting data, and safeguarding customers!

Take a step forward and join us in Greece!

What you will do:

• Support customers via phone, chat, and email
• Prevent fraud, protect data, and safeguard customers
• Represent our client professionally
• Track and follow cases to ensure timely resolution
• Maintain high customer satisfaction
• Build and maintain strong relationships with partners and show empathy
• Achieve targets set by the client and internal goals

What you will bring:

• Fluency in German
• Excellent written and spoken English skills
• Strong communication, soft skills, and problem-solving abilities
• Computer literacy/tech-savviness; CRM experience preferred
• Ability to handle stressful situations with customers
• Customer service or customer-facing experience preferred
• Positive attitude, eagerness to learn, and reliability
• EU citizenship, EU passport, or valid work permit for Greece
• Willingness to relocate to Athens or local residence

What we offer:

• Relocation support (flight, hotel, house search assistance at no cost)
• Competitive salary + 2 extra salaries annually
• Referral Program: earn bonuses by bringing friends!
• Health benefits and discounts
• Full training provided
• Career development opportunities
• Events and community initiatives
• Free online Greek language courses
• Modern premises with relaxing areas
• Work for a Great Place to Work-Certified Company that values diversity

This is a great opportunity to grow your career with a multinational company, gain valuable experience, and represent a global brand. Our company promotes diversity and offers equal opportunities regardless of gender, ethnicity, religion, culture, or age.

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