Support Specialist - Hospitality (German & English speaking)

Lightspeed Commerce; Berlin; Vor Ort; GBP 30.000 - 50.000; Vollzeit

Zusammenfassung

Join a dynamic and innovative team as a Support Specialist in a fast-paced, high-growth company. You'll be the first point of contact for customers seeking assistance, providing exceptional support across various platforms. Collaborate with global teams to troubleshoot and resolve issues while advocating for product improvements. This role offers unlimited annual leave, health and wellbeing benefits, and the chance to work with talented individuals who celebrate hard work and success. If you're passionate about customer service and technology, this opportunity is perfect for you.

Leistungen

Unlimited Annual Leave

Health and Wellbeing Allowance

Optical Cover

Equity for Employees

Qualifikationen

• Previous customer service and/or technical support experience required.
• Strong attention to detail and exceptional customer experience focus.

Aufgaben

• Assist customers with a variety of requests via phone, chat, and email.
• Investigate, troubleshoot, and resolve issues for hospitality customers.

Kenntnisse

Customer Service Experience

Technical Support

Attention to Detail

Verbal and Written Communication in German

Problem-Solving Skills

Tools

Customer Support Platforms

iOS

Android

OSX

Windows

Jobbeschreibung

Support Specialist - Hospitality (German & English speaking)

Berlin, Berlin, Germany

Hi there! Thanks for stopping by

As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.

Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.

What you’ll be doing:

• Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
• Flexibility on working days and shifts (weekends included)
• Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Work within our customer support platforms to document, track and resolve interactions
• Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
• Advocate and promote improvements to our products and services
• Operating within a roster/schedule to ensure high availability of our assistance for our customers (in collaboration with your manager)

What you’ll be bringing to the team:

• Previous customer service experience and/or technical support
• Strong attention to detail with an emphasis on providing an exceptional customer experience
• Excellent verbal and written communication skills in German
• Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows

Even better if you have, but not necessary:

• Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
• Experience or knowledge of the Hospitality industry
• Experience supporting a SaaS product
• Experience supporting an iOS application
• Computer networking experience or interest

What’s in it for you:

• Unlimited Annual Leave with our PTO scheme
• £400 annually towards Health and Wellbeing
• Optical cover
• Opportunity to join a growing team, in a fast-paced, high-growth company
• Work with a team of incredibly talented and forward-thinking people!
• Work for a team that values hard work, and knows how to celebrate the wins
• Amazing benefits & perks, including equity for all Lightspeeders

In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.