Sales & Account Manager (DE/EN)

TN Germany; Berlin; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Join a dynamic tech startup focused on streamlining international payments. As an Account Manager, you will enhance client relationships, improve processes, and work collaboratively to drive success. Enjoy a flexible working environment and be part of a diverse team.

Leistungen

Flexible working environment

Annual team week

Qualifikationen

• 3-5 years of experience in Account Management.
• Fluency in English and German.

Aufgaben

• Proactively manage client relationships and onboarding.
• Collaborate with internal departments for product improvements.
• Analyze current situations and identify areas for improvement.

Kenntnisse

Communication

Problem Solving

Adaptability

Tools

HubSpot

Jobbeschreibung

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We work with the vision to streamline international payments, accounting, and process optimization for members of TrekkSoft Group and independent 3rd party travel companies. We started Payyo with our products mainly offered for the travel industry. Our business goes beyond an API or technical product; it creates solutions that make the daily life of our clients easier and happier.

Our daily work and Culture

Many software companies and marketplaces are struggling with payment topics. Online payment is an exciting industry filled with challenges. At Payyo, we strive to offer the best experience possible for our clients, providing support with payment topics and identifying new business opportunities.

We help our customers increase the Lifetime Value of their customers by increasing the margin on the Gross Merchandise Volume. Behind Payyo is a diverse team of individuals with different nationalities, working from Portugal, Switzerland, Ireland, or Belarus.

Our culture is to solve problems and get things done. We believe that flexibility helps employees do their best work. We learn from mistakes, fix them, and improve continuously.

Requirements

The key responsibilities

1. Proactively manage client relationships, including onboarding, check-ins, and improvement plans for long-term success.
2. Keep accurate records of all client interactions in HubSpot.
3. Serve as the communication link between key customers and internal teams.
4. Understand key customer needs and requirements thoroughly.
5. Resolve complaints and prevent further issues by analyzing and improving processes.
6. Build strong client relationships based on trust and respect.
7. Collaborate with internal departments to facilitate product improvements.
8. Maintain accounts, analyze current situations, and identify areas for improvement, such as take rate, payment methods, and upselling features and products.
9. Develop and monitor new sales opportunities.
10. Assist with additional team projects related to your skills, in areas such as product or marketing, due to the small team size.

What you need to bring with you

• 3-5 years of experience in Account Management.
• A proactive attitude to identify issues and opportunities.
• Preferably understanding of SaaS and marketplaces.
• Preferably experience in fintech, financial services, or payments.
• Excellent verbal and written communication skills in English and German; knowledge of French and/or Italian is a plus.
• Fluency in English and German.
• Knowledge of CRM software, especially HubSpot.
• Adaptability and strong problem-solving skills.
• Ability to collect, track, and analyze data.
• Enthusiastic, innovative, self-motivated, and committed to continuous improvement.
• Ability to work independently and in a small team environment.
• EU citizenship or EU work permit.

Your benefits of working with Payyo

• Work for a young, dynamic, and fast-growing tech startup.
• Annual team week.
• Flexible working environment.
• Based in Lisbon (Portugal) and Switzerland, with home office flexibility. Occasional meetings depending on your location.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our blog for more information.

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