Team Lead Customer Care - France & Benelux

TN Germany; Köln; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A fast-growing leader in the digital wholesale automotive space is seeking a Team Lead Customer Care in Cologne. This role involves managing a multilingual support team, optimizing processes, and ensuring customer satisfaction. Ideal candidates will have experience in customer care and leadership, with a strong focus on communication and team performance.

Qualifikationen

• 3–5 years’ experience in customer care, including 1–2 years in a leadership role.
• Fluent in English and French or Dutch, additional languages are a plus.
• Proven track record in B2B customer support.

Aufgaben

• Lead and coach a multilingual support team in a high-volume environment.
• Manage KPIs, quality standards, and team performance.
• Resolve complex customer issues and handle claims escalations.

Kenntnisse

Communication

Coaching

People Management

B2B Customer Support

Process Optimization

Tools

Zendesk

Salesforce Service Cloud

Jobbeschreibung

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Team Lead Customer Care - France & Benelux, Cologne

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Client:

Location:

Cologne, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f7a8c189ed12

Job Views:

2

Posted:

22.05.2025

Expiry Date:

06.07.2025

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Job Description:

Our client, a fast-growing leader in the digital wholesale automotive space, is looking for a Team Lead Customer Care to manage and inspire a team of Customer Care & Claims Specialists across Franche and Benelux markets.

Tasks

• Lead and coach a multilingual support team in a high-volume, service-driven environment
• Manage KPIs, quality standards, and team performance
• Resolve complex customer issues and handle claims escalations
• Optimize processes and support the onboarding and training of new team members
• Collaborate with cross-functional teams including logistics, sales, and finance
• Champion a customer-first culture and contribute to overall customer success strategy

Requirements

• 3–5 years’ experience in customer care, including 1–2 years in a leadership role
• Strong communication, coaching, and people management skills
• Proven track record in B2B customer support, ideally in the automotive or tech-enabled sectors
• Comfortable working with tools like Zendesk, Salesforce Service Cloud, or similar platforms
• Fluent in English and French or Dutch (additional European languages are a plus)
• Opportunity to lead a large international team
• Be part of a digitally-driven, innovative business transforming the automotive wholesale space
• Collaborative and fast-paced environment

Interested in joining a team where customer excellence meets innovation?
Apply now or contact us directly to learn more about this exciting opportunity with our client.