Assistant Store Manager

TN Germany; Groß Düben; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading company in the automotive parts industry is seeking an Assistant Store Manager to support the Store Manager in various operational tasks. This role includes leading the team in customer service, managing store operations, and ensuring compliance with company policies. The Assistant Store Manager will play a crucial role in maintaining high service standards and facilitating team training and development. Opportunities for career growth and competitive benefits are offered.

Leistungen

Competitive wages and paid time off

Stock Purchase Plan

401(k) with employer contributions

Medical, Dental, and Vision Insurance

Tuition and educational assistance

Opportunities for career growth

Qualifikationen

• Lead the team in providing excellent customer service.
• Assist in staffing the retail sales counter during peak hours.

Aufgaben

• Supervise customer service levels in the retail showroom.
• Process online orders, transfers, and special orders promptly.
• Perform opening and closing duties, including securing deposits.

Kenntnisse

Customer Service

Leadership

Ausbildung

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Jobbeschreibung

Job Title: Assistant Store Manager

The Assistant Store Manager will support the Store Manager in sales, customer service, store appearance, and operations. This role manages the store during the Store Manager's absence and leads the team in servicing customers.

Essential Job Functions

1. Lead the team in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, ensuring team members follow customer service programs.
3. Assist in staffing the retail sales counter during peak hours.
4. Help set team member goals, provide feedback, coaching, and ensure ongoing training.
5. Answer phones according to company policy.
6. Process online orders, transfers, and special orders promptly and contact customers as needed.
7. Handle returns, exchanges, and refunds efficiently and accurately.
8. Ensure all merchandise is invoiced before leaving the store.
9. Communicate Zipline messages and delegate merchandising tasks.
10. Ensure team compliance with company policies, schedules, and clock-in/out procedures.
11. Perform opening and closing duties, including securing deposits and building security.
12. Maintain store facilities and equipment.
13. Perform other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification, Certified Parts Professional Certification, ASE Certification.

Compensation and Benefits

• Competitive wages and paid time off
• Stock Purchase Plan and 401(k) with employer contributions
• Medical, Dental, and Vision Insurance with FSA options
• Tuition and educational assistance
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion. Reasonable accommodations are available for qualified individuals with disabilities under applicable laws.