Technical Support Engineer (SWIFT)

TN Germany; München; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Technical Support Engineer in Munich to address complex technical issues with sophisticated optical and electromechanical systems. This role involves collaborating with field engineers, providing training, and creating technical documentation. The ideal candidate will possess a Master's or Bachelor's degree and have a passion for troubleshooting and customer support. You will play a crucial role in ensuring customer satisfaction by resolving escalated issues both remotely and on-site. Join this dynamic team and make a significant impact in the technical support landscape.

Qualifikationen

• Master's or Bachelor's Degree or at least 1 year of work experience required.
• In-depth knowledge of optical/electromechanical systems is essential.

Aufgaben

• Respond to technical issues of KLA equipment where field teams are unable to solve.
• Collaborate with specialists to resolve technical issues and recover equipment functionality.

Kenntnisse

Troubleshooting

Technical Documentation

Optical Systems Knowledge

Electromechanical Systems Knowledge

Customer Support

Ausbildung

Master's Degree

Bachelor's Degree

Jobbeschreibung

Technical Support Engineer (SWIFT), Munich

Client: 2140 K-T GMBH

Location: Munich

Job Category: Other

EU work permit required: Yes

Job Reference: 2922d63a8035

Job Views: 1

Posted: 09.05.2025

Expiry Date: 23.06.2025

Job Description:

• Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
• Assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, and software solutions.
• Work on challenging problems requiring in-depth system knowledge and understanding of operating principles.
• Exercise judgment within broadly defined practices and policies to select methods and techniques for achieving results.
• Collaborate with specialists and other teams to craft an optimized plan of action to resolve technical issues and recover equipment functionality to customer satisfaction.
• Travel within the region and worldwide to support escalated issues on-site on short notice.
• Create documentation related to troubleshooting processes, technical findings, and provide service and postmortem reports.
• May involve tool installation, relocation, and upgrade of equipment.
• Provide technical training.

Minimum Qualifications:

Master's Degree, Bachelor's Degree, or at least 1 year of work experience.