Field Service Engineer

Consult; Frankfurt; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Field-Based Service Engineer to bridge the gap between clients and customers in the dynamic field of animal health. This role offers the chance to work with cutting-edge technology while providing exceptional after-sales service across Germany and Europe. With a focus on customer satisfaction, you will manage your own travel and service priorities, ensuring a high standard of support. Ideal for those with a background in mechatronics or automated equipment, this position promises strong career growth and the opportunity to be part of a forward-thinking company. If you thrive in a fast-paced environment and enjoy technical challenges, this is the role for you!

Qualifikationen

• Experience in mechanics, electronics, or related fields.
• Strong problem-solving and communication skills in English and German.

Aufgaben

• Provide on-site and remote customer support for equipment.
• Conduct technical training and perform maintenance on products.

Kenntnisse

Mechanics

Electronics

Pneumatics

Fluidics

Hydraulics

Optics

Problem-solving

Communication (English)

Communication (German)

Customer Service

Jobbeschreibung

Based in Northern Germany with European Travel

Join a Global Leader in Animal Health!

If you are seeking an exciting challenge in a dynamic international environment with the opportunity to work with world-class technology and strong career growth potential, this is the role for you!

Your Role :

As a Field-Based Service Engineer, you will act as a crucial link between my client and their customers. You will combine technical expertise with strong communication skills to deliver outstanding after-sales service, ensuring customer satisfaction across Germany and wider Europe. You will also work autonomously, managing your own travel schedule and service priorities to best support customers.

This would suit an engineer from industries involved in the supply and installation of mechatronic or automated equipment, from production, to lab instrumentation or medical equipment.

Your Responsibilities :

• Provide on-site and remote customer support, including installation, commissioning, troubleshooting, and repair of equipment.
• Conduct technical training for customers on the use and maintenance of products.
• Perform preventive and corrective maintenance, identifying faults and replacing components when necessary.
• Analyse the technical and environmental conditions for equipment integration at customer sites.
• Advise customers on service contracts and spare parts, supporting the preparation of quotations.
• Train and support internal teams, subsidiaries, and distributors in after-sales service.
• Proactively monitor product performance, addressing customer concerns efficiently.
• Organize and manage your own travel schedule.
• Participate in testing new equipment and upgrades to enhance product performance.
• Travel extensively across Germany and Europe as required.

What You Bring :

• Professional experience in one or more of the following fields : mechanics, electronics, pneumatics, fluidics, hydraulics, or optics. Full training will be given on reproductive biotechnology products.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills in English and German (written and spoken);
• Ability to adapt, explain technical concepts clearly, and provide exceptional customer service.
• Willingness to travel frequently across Germany and Europe.
• French is a strong advantage as the wider team is based in France and there will be regular travel to France also.

Please note, This role requires extensive travel, which may not align with the travel restrictions associated with certain visa types.

If you're interested in the above role then please click apply or get in touch to discuss further.

Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.

Field Service Engineer • Frankfurt, Hesse, Germany