Technical Support Engineer, Amazon Robotics (m / w / d) - Amazon Development Center Germany GmbH

Amazon Development Center Germany GmbH; Frankfurt; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

An innovative company is seeking a talented Technical Support Engineer to join its Advanced Robotics team in Frankfurt. This role involves leveraging advanced technologies to enhance system efficiencies and support Amazon's Robotic Fulfillment Systems. The ideal candidate will excel in troubleshooting, project management, and customer engagement, working cross-functionally to drive continuous innovation. With a focus on collaboration and problem-solving, this position offers a unique opportunity to contribute to cutting-edge robotics initiatives within a diverse and dynamic team. If you are passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Qualifikationen

• 2+ years of troubleshooting in a multi-user high availability environment.
• Experience managing network systems like DNS, DHCP, and TCP/IP.
• Proven experience as lead technician supporting major applications.

Aufgaben

• Support a culture of inclusion and manage large-scale technical projects.
• Maintain policies and proactively identify long-term solutions.
• Document solutions in knowledge base articles for continuous improvement.

Kenntnisse

Troubleshooting

Network Systems Management

Customer-facing Skills

Project Management

Operating Systems Support (Windows, Linux, macOS)

Root Cause Analysis

Ausbildung

Bachelor's Degree or Equivalent Work Experience

Tools

AWS

Unix

Python Shell Scripting

Jobbeschreibung

Über uns
Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet. Amazon Robotics is the global front runner of robotics innovation. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems. Current advancements are underway in robotic movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive data, and much more. Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done. We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, people management skills and drive. As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Robotic Fulfillment System. A successful candidate will have a consulting aptitude, ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the center of Amazon's Robotic Fulfillment System operations.

Key job responsibilities

The right candidate will be inspired and motivated to do the following on a daily basis:

1. Support and foster a culture of inclusion
2. Manage large scale technical projects with high attention to detail
3. Maintain and/or create policies, procedures and processes when needed
4. Proactively identify opportunities for long term and repeatable solutions
5. Participate in hiring, training, and development of others
6. Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
7. Windows, Mac or Linux Operating systems support and proactive maintenance
8. Responsible for on-call duties in a rotation with other team members
9. Frequently document known solutions in the form of knowledge base articles
10. Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions

Grundqualifikationen

• Bachelor's degree or equivalent work experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• Experience managing network systems (such as DNS, DHCP, SSL, OSI Model and TCP/IP)
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• Experience in managing technically complex large and small scale projects
• Experience in managing and supporting Windows, Linux and macOS operating environments
• Own and drive Root Cause Analysis (RCA) on complex system issues
• Proven experience as lead technician supporting major or critical applications and systems

Bevorzugte Qualifikationen

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• Ability to discuss complex technical issues with technical, non-technical stakeholders and leadership teams
• An understanding of AWS or other cloud technologies
• Experience with change management processes
• Unix / Python Shell Scripting skills
• Experience in a fulfillment or logistics environment
• Experience with hardware and solutions troubleshooting
• Knowledge and/or working experience with networking and Product IT management

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Technical Support Engineer • Frankfurt, DE