Customer Service & Logistics Specialist (m / w / d)

Perrigo; Stuttgart; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Customer Service & Logistics Specialist, der die Kundenbindung und die Erreichung von Verkaufszielen vorantreibt. In dieser Schlüsselrolle sind Sie der Hauptansprechpartner für interne und externe Kunden, verantwortlich für die Verwaltung von Bestellungen und die Verbesserung der Kundenerfahrung. Sie entwickeln Strategien zur Optimierung der Lieferkette und arbeiten eng mit verschiedenen Abteilungen zusammen, um neue Produkte erfolgreich einzuführen. Wenn Sie eine Leidenschaft für Kundenservice und Logistik haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• 5 Jahre Erfahrung im Kundenservice oder Bestellmanagement.
• Fließend in Englisch und Deutsch, um Kundenbeziehungen zu pflegen.

Aufgaben

• Verantwortlich für die Verwaltung von Kundenbestellungen und Verbesserung der Kundenerfahrung.
• Entwicklung von Strategien zur Erreichung von Service- und Kostenzielen.

Kenntnisse

Kundenservice

Logistikmanagement

Bestellmanagement

Datenmanagement

Prozesse verbessern

Zusammenarbeit

Ausbildung

Bachelorabschluss oder gleichwertig

Tools

Microsoft Office

ERP-Systeme

CRM-Systeme

Jobbeschreibung

This role helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer fulfillment and enhancing the customer experience.

The Customer Service & Logistics Specialistserves as the key supply chain contact for both internal and external customers for the overall management of customer orders including order capture, order management and improving the customer experience.

The role is responsible for maintaining high service levels through improved customer forecast accuracy and customer collaboration, whilst also reducing costs within the total supply chain.

Develop the strategy and execution plan to deliver target customer service levels, costs, inventory and cash collection targets, specifically :

• Implement rigorous daily management routines across the organization, and hold people accountable to deliver exceptional customer fulfillment.
• Define and track relevant metrics across key performance indicators (KPIs) to ensure strong performance management. Implement a continuous improvement culture with diligent root cause analysis.
• Drive the development of order-to-cash systems, processes and resources to reduce cycle times through increased automation and application of digital technologies.
• Partner cross-functionally to understand customer wants and needs, and develop solutions to drive excellence in customer experience.
• Work with logistics providers to define and implement the right logistics network that meets customer needs and dovetails with regional logistics flows.
• Work with Planning and Commercial teams to ensure the successful launch of new products.

Identify and execute joint value creation opportunities in the supply chain with key customers, specifically :

• Own the customer fulfillment agenda — establish strong personal relationships with supply chain leaders from key customers.
• Capture and commercialize joint value creation with customers.
• Promote innovation both internally and externally to support new digital business opportunities in customer fulfillment.

Establish rigorous data management, specifically :

• Drive robust customer and product data governance : stock in trade, EPOS, on-shelf availability, customer forecast
• Ensure data synchronization with customers using industry standards.
• This role requires 5 years’ experience in customer service and / or order management, logistics and planning, preferably from Consumer Self-Care, FMCG industry
• Fluency in English and German is essential
• Proficiency in relevant software, such as Microsoft Office, ERP, CRM and order entry systems
• Understanding of financial and business planning
• Understanding of supply chain planning and order management processes
• Understanding of cost, profitability and cash flow on a strategic level