SAP Service Manager (m/f/d)

TN Germany; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in Germany is seeking an IT Service Manager to oversee contractual IT services and manage customer relationships. The role involves ensuring high satisfaction and positive financial outcomes while leading projects and managing service processes. The ideal candidate will have a degree in business administration or informatics and experience in SAP consulting. Benefits include 30 days of vacation, training opportunities, and a modern office environment.

Leistungen

30 days of paid vacation

Training opportunities

Employee share program

Company car options

Bicycle options

Accident insurance

Modern office spaces

Sports programs

Corporate benefits portal

Free fruits and drinks

Qualifikationen

• Several years of experience in IT Service Management.
• Experience in SAP consulting and supporting SAP systems.

Aufgaben

• Ensuring contractual IT services for existing customers.
• Managing ITIL-based service processes and customer relationships.
• Leading phase-in projects for new customers.

Kenntnisse

Customer Engagement

Service Orientation

Ausbildung

Degree in Business Administration

Degree in Business Informatics

Tools

SAP Solution Manager

SAP S/4HANA

SAP Analytics Cloud

Jobbeschreibung

Job Description

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The position can be filled at one of our locations or remotely throughout Germany.

Responsibilities

1. Ensuring contractual IT services for our existing customers, including SLA-based SAP Application Management, SAP Technical Management, and End User Service.
2. Managing complete ITIL-based service processes, including regular service meetings with customers and reporting on SLA and KPI achievements.
3. Building and maintaining excellent customer relationships to ensure high satisfaction and positive financial outcomes.
4. Overseeing customer service outcomes, including planning, monitoring, and billing of services and projects using internal tools such as SAP Solution Manager, SAP S/4HANA, and SAP Analytics Cloud.
5. Leading phase-in projects for new customers in Managed Services as a transition manager and acting as project manager for smaller projects with existing customers.

Qualifications

• Degree in business administration, business informatics, or a comparable qualification with several years of professional experience in IT Service Management.
• Ideally, experience in SAP consulting and supporting SAP systems, with roles such as project manager or support manager.
• Good knowledge of IT service processes like ITIL, ISO 20000, COBIT; ITIL certification and SAP CEE certification are advantageous.
• High customer engagement and service orientation, with strong assertiveness and confidence.
• Proficiency in German and English at level B2 or C1.

Additional Information

• Benefits include 30 days of paid vacation, training opportunities, employee share program, company car and bicycle options, accident insurance, modern office spaces, sports programs, corporate benefits portal, and free fruits and drinks.
• Opportunities for innovation in a high-growth environment with the latest technologies and products.
• Flat hierarchies, long-term employment, and attractive development prospects.