Training and Support Analyst mfd

DHL; Bonn; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Training and Support Analysten in Bonn, um umfassende administrative Unterstützung zu leisten. Diese spannende Rolle umfasst die Verwaltung interner Kommunikationsplattformen, die Entwicklung von Schulungsmaterialien und die Unterstützung von Mitarbeiterengagement-Initiativen. In einem dynamischen Umfeld haben Sie die Möglichkeit, die digitale Kundenerfahrung durch Schulungen und effektive Kommunikation zu verbessern. Wenn Sie eine Leidenschaft für Kommunikation und Organisation haben, ist dies die ideale Gelegenheit für Sie.

Qualifikationen

• Exzellente Kommunikationsfähigkeiten in Englisch und Deutsch, sowohl mündlich als auch schriftlich.
• Prozesse zur Unterstützung von Entscheidungen analysieren.

Aufgaben

• Verwaltung interner Kommunikationsplattformen wie SharePoint und Teams.
• Unterstützung bei der Durchführung von Schulungen und Webinaren.

Kenntnisse

Kommunikationsfähigkeiten

MS Office (Outlook, Word, Excel, PowerPoint)

SharePoint

Teams

Analytische Fähigkeiten

Multitasking

Aufmerksamkeit für Details

Networking-Fähigkeiten

Jobbeschreibung

DHL Express: Connecting People Worldwide

What makes DHL great? Our People! We recognize that each employee's contribution makes us the #1 Express Delivery and Logistics Company globally.

Recognized as the No.1 World's Best Workplace by Great Place to Work and Fortune Magazine, DHL Express is committed to fostering an environment that empowers every team member to make a significant impact. Our corporate culture emphasizes personal commitment to our business, each other, and our communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today.

Role Purpose

Provide comprehensive administrative support to the SVP of Digital Customer Solutions (DCS), focusing on internal communications, training support, and employee engagement initiatives.

Operate under general supervision, offering personal administrative services and assistance.

Exercise discretion and judgment when appropriate, providing courteous, responsive, and accurate information.

We are looking for a Training and Support Analyst based in Bonn, Germany.

How will you contribute to the success of DHL?

Internal Communications Support

• Manage and update internal communication platforms (SharePoint, Teams, etc.) to ensure effective information dissemination.
• Develop and distribute internal newsletters, announcements, and strategic communications, maintaining consistency across channels.
• Collaborate with BIT and other departments to ensure communication tools are effective and up-to-date, and train employees on their use.
• Work with product teams to create and maintain training materials for the product portfolio, ensuring accuracy and relevance.
• Support Product Managers in conducting training sessions and webinars to enhance digital customer experience.

Support for Employee Engagement Initiatives

• Assist in implementing the employee engagement strategy, including team meetings, recognition programs, surveys (EOS), huddles, learning sessions, and town halls.
• Coordinate team events such as workshops and town halls to foster relationships and improve team dynamics.
• Help manage onboarding processes to ensure new employees are welcomed and well-informed.

General Administrative Support

• Manage calendars, schedule meetings and appointments.
• Organize travel arrangements, including flights, accommodations, and transportation.
• Prepare and process expense reports and administrative documents.
• Assist in planning company events and meetings.

What are we looking for?

• Excellent communication skills in English and German, both oral and written.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint), SharePoint, and Teams.
• Ability to analyze information to support decision-making and strategic initiatives.
• Proactive, responsible, and energetic with stress tolerance and multitasking abilities.
• Discretion and accuracy in handling confidential information.
• Strong attention to detail and problem-solving skills.
• Commitment to excellence in a cross-regional environment, managing tasks across time zones.
• Good networking skills and sound judgment.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Recruitment Team

DHL International GmbH

53113 Bonn

Additional Details

• Required Experience: [Specify years of experience]
• Key Skills: Children Activity, Accounts Assistant Credit Control, Android, Apparel Merchandising, Franchise, Construction Equipment
• Employment Type: Full-Time
• Vacancy: 1

Position: Training and Support Analyst • Bonn, North Rhine-Westphalia, Germany