Local IT Technician (f/m/d)

TN Germany; Düsseldorf; Hybrid; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Local IT Technician to join their dynamic team in Düsseldorf. In this role, you will provide essential support to local employees, ensuring smooth IT operations. Your expertise in technical support will be crucial in managing incidents, maintaining local infrastructure, and enhancing IT workflows. With a blend of on-site and remote responsibilities, you will thrive in a fast-paced environment while contributing to continuous improvement initiatives. This is an exciting opportunity to grow in a supportive and innovative workplace that values your contributions.

Leistungen

Relocation Support

Ubisoft Blue Byte Academy

Discounted and Free Games

Hybrid Work Model

Monthly Mobility Budget

Childcare Support

Company Pension Scheme

Gym Subsidy

Language Courses

Paid Vacation

Qualifikationen

• 2+ years of experience in technical support for end users.
• Ability to work autonomously in a fast-paced environment.

Aufgaben

• Provide on-site and remote support to end users.
• Manage incidents and requests related to IT infrastructure.
• Continuously improve IT policies and processes.

Kenntnisse

Technical Support

Microsoft Operating Systems

Customer Service Orientation

Networking and Cabling

Communication Skills

Organizational Skills

English Proficiency

Ausbildung

Relevant Education in Information Technology

Tools

Microsoft Office Suite

PC and Laptop Support

Jobbeschreibung

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As our new Local IT Technician (f/m/d) at Ubisoft Düsseldorf, you will be responsible for providing support to local site employees. You have a passion for simplifying processes and will support the continuous optimization of IT-supported workflows.

What you will do:

• Offer on-site and remote support to end users within your local responsibility
• Manage incidents and requests
• Manage local infrastructure (servers and network)
• Ensure security best practices and policies are followed
• Provision and maintain employees' work environments
• Coordinate with external vendors regarding support requests
• Support events and meetings
• Maintain IT asset inventory
• Build and update documentation
• Continuously improve IT policies and processes

Qualifications

What you bring:

• Relevant education in Information Technology or equivalent experience
• 2+ years of experience in technical support for end users (Workstations, Laptops, Smartphones)
• Expertise in PC and laptop support and latest hardware trends
• Excellent knowledge of Microsoft operating systems
• Good knowledge of Microsoft Office Suite
• Understanding of networking and cabling
• Ability to work autonomously in a fast-paced, changing environment
• Proficient in English (spoken and written)
• Strong customer service orientation
• Good listening, communication, and organizational skills

What to send us:

• Your CV highlighting your education, experience, and skills
• A cover letter including your earliest starting date, expected salary, and reasons for wanting to join us

Additional information

What we offer:

• Relocation support: Financial assistance, help with accommodation, and visa support for international candidates
• Ubisoft Blue Byte Academy: Opportunities for personal development through industry speakers, workshops, training, and library access
• Discounted and free games: Employee discounts and free Ubisoft games via Ubisoft Connect
• Hybrid work model: Flexibility to work from the studio and home within Germany
• Monthly Mobility Budget: 80€ for bicycle lease, parking, or public transport
• Childcare support: Up to 350€ per child per month
• Company Pension Scheme: Attractive pension options
• Gym subsidy: 50% contribution up to 25€ towards gym memberships
• Language courses: Free online English and German lessons (main language at the studio is English)
• Paid vacation: 26 days per year
• Benefits portal: Employee discounts at various retailers and service providers

Ubisoft promotes equal opportunities and an inclusive work environment that reflects the diversity of our community.