English (UK) Customer Care & Fashion Advisor (f/m/d) - Múnich

TN Germany; Magdeburg; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Care & Fashion Advisor to enhance their Customer Care team. This role involves providing exceptional advisory services to premium clients and ensuring a seamless order process. You'll collaborate with various departments to improve internal operations while delivering top-tier customer service. With a commitment to employee well-being and a focus on diversity, this company offers a dynamic work environment and opportunities for personal growth. Join a leading global digital luxury shopping platform and make a significant impact in the world of e-commerce.

Leistungen

Up to 32 days of holiday

Mobile office options

Language and e-learning courses

Company pension scheme

Discounted gym memberships

Travel card discounts

Support for mental health and well-being

Qualifikationen

• Native proficiency in US or UK English; additional languages are a plus.
• Experience in customer care or related service industry.

Aufgaben

• Advisory and support services for international premium clients.
• Answering customer requests via phone and email.
• Continuous improvement of internal processes.

Kenntnisse

Customer Care Experience

Communication Skills

Organizational Skills

Proactive Attitude

Teamwork

Jobbeschreibung

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Client:

Mytheresa

Location:

Magdeburg, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

86d517e503

Job Views:

2

Posted:

10.05.2025

Expiry Date:

Job Description:

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Munich office.

Responsibilities:

• Advisory and support services for our international premium clients concerning the order process
• Answering customer requests via phone and email
• Providing top-tier customer service based on a strong understanding of e-commerce
• Continuous improvement of internal processes
• Collaboration with Payment, Warehouse, and Shipping departments

Candidate Profile:

• Native verbal and written proficiency in US or UK English; additional languages are a plus
• Experience in customer care or related service industry
• Attention to customer data confidentiality
• Flexibility, teamwork, and ability to work under pressure
• Proactive attitude, organizational, and time management skills

What We Offer:

• Up to 32 days of holiday, starting from 28 days, depending on tenure
• Mobile office options, including abroad (where applicable)
• Language and e-learning courses
• Company pension scheme
• Discounted memberships for sports platforms and gyms
• Travel card discounts and shuttle services
• Support for mental health and well-being, including work-life balance initiatives

Who We Are:

Mytheresa is a leading global digital luxury shopping platform focusing on high-end luxury shoppers, exclusive products, and cutting-edge technology. Since going public on the NYSE in January 2021, we employ over 1,200 people from more than 70 countries, committed to providing an exceptional shopping experience.

We value diversity and inclusion, prioritizing your skills and motivation over background. Our hiring process is quick and equitable.