Data Analyst & Reporting in Vendor Management Global Customer Care (m/f/d) limited to 1 year

TieTalent; Ingolstadt; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking passionate individuals to join their team in revolutionizing the shopping experience of the future. This role focuses on customer care and data analysis, ensuring high-quality insights and satisfaction. You will be part of a vibrant international team, working collaboratively to drive business change through effective communication and reporting. With a commitment to employee development and a supportive corporate culture, this opportunity offers a dynamic environment where your contributions will make a significant impact. Join us in shaping the future of retail!

Leistungen

30 days vacation

Company pension plan

Employee discounts

Fitness collaborations

Training & education opportunities

Open corporate culture

Mobile work (50/50)

Qualifikationen

• Degree in a related field with practical experience in CX or Customer Care preferred.
• Several years of analytical or similar business experience required.

Aufgaben

• Act as the customer's ambassador to create memorable moments.
• Gather and analyze data using advanced statistical models.

Kenntnisse

Data Analysis

Communication

Customer Experience

Analytical Skills

Leadership

Reporting

Customer Service

Ausbildung

Degree in Economics

Degree in Computer Science

Degree in Mathematics

Degree in Statistics

Tools

PowerPoint

Jobbeschreibung

About

Für uns ist „Let's Go!“ nicht einfach nur ein Slogan, sondern eine Einstellung. Wir lieben Technik und wir wollen begeistern. Wir haben Spaß und wir wollen inspirieren. Unsere Kunden und unser Team. Deshalb suchen wir Menschen, die diesen Spirit mit uns teilen. Menschen mit Leidenschaft. Die sich darauf freuen, gemeinsam mit 50.000 Mitarbeitenden in ganz Europa das Einkaufserlebnis der Zukunft zu gestalten.

For us „Let's Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50,000 colleagues across Europe.

Responsibilities

1. Act as the customer's ambassador alongside the leadership team to create memorable moments for our customers.
2. Focus on customer care, working within contact centers and ensuring customer satisfaction.
3. Ensure data availability, quality, and reliability; provide feedback to data providers.
4. Gather and analyze data using advanced statistical models.
5. Generate reports, templates, dashboards, scorecards, and metrics to drive business change, tailored to stakeholder needs.
6. Communicate insights and recommendations to internal stakeholders through discussions and presentations to support operational planning.

Qualifications

• Degree in Economics, Computer Science, Mathematics, Statistics, or related field, with practical experience in CX or Customer Care preferred.
• Several years of analytical or similar business experience.
• Passion for data and customer insights.
• Strong analytical skills and a data-driven approach.
• Attention to detail, accuracy, and curiosity.
• Excellent communication and presentation skills, especially in PowerPoint.
• Proven ability to interface and collaborate effectively with stakeholders.
• Experience in an international environment is a plus.
• Language skills: Business fluent English (mandatory), German (advantage).

Additional Information

• The position is limited to one year.
• International teams & exciting tasks.
• 30 days vacation & company pension plan.
• Employee discounts & fitness collaborations.
• Training & education opportunities.
• Open corporate culture & teamwork.
• Mobile work (50/50).

Nice-to-have Skills

• Data Analysis, PowerPoint, Communication, Customer Experience, Leadership, Reporting, Vendor Management, Customer Service, Computer Science, Statistics, Data Quality, Economics, CX, Analytical Skills.

Work Experience

• Data Analyst, Business Analyst.

Languages

• English (mandatory).