Deutschsprachige Kundenservice in Griechenland (m/w/d) für Pandora

TN Germany; Augsburg; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Join a multinational team as a Customer Support Representative for a leading jewelry brand. This role involves assisting customers through various channels in German and English, ensuring satisfaction, and promoting products. Enjoy relocation support, competitive salary, and growth opportunities in a diverse environment.

Leistungen

Relocation support to Greece

Competitive salary + 2 extra salaries annually

Referral bonuses

Health benefits and discounts

Full training by certified instructors

Career growth and development opportunities

Community events and CSR initiatives

Free online Greek language courses

Modern premises with relaxing areas

Qualifikationen

• Customer support experience is a plus.
• Willingness to work rotating shifts and overtime if needed.

Aufgaben

• Handle calls, emails, and chat in German.
• Respond to inquiries about pricing, products, and order status.
• Promote current offers and manage account issues.

Kenntnisse

German

English

Communication

Problem Solving

Jobbeschreibung

Social network you want to login/join with:

Client:

Teleperformance

Location:

Augsburg, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3efcf408d402

Job Views:

1

Posted:

11.05.2025

Expiry Date:

25.06.2025

Job Description:

Join our Customer Experts team for Pandora, the world’s most loved jewellery brand, and give a voice to people’s loves!

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, a top jewelry designer and manufacturer, seeking Customer Support Representatives.

Everyday, people share facets of who they are through Pandora jewelry. Be the voice of their loves, join us!

What you will do:

• Handle calls, emails, and chat in German
• Respond to inquiries about pricing, products, order status, tracking, and cancellations
• Promote current offers and promotions as a brand ambassador
• Manage account and billing issues, upsell, troubleshoot, and handle returns and fraud cases as per training guidelines
• Collaborate and share solutions with colleagues
• Ensure customer satisfaction at every interaction

What you will bring:

• Excellent command of German
• Good knowledge of English
• Strong communication, soft skills, and problem-solving abilities
• Computer literacy and tech savviness
• Ability to multitask and interpersonal skills
• Willingness to work rotating shifts and overtime if needed
• Customer support experience is a plus
• Positive, adventurous attitude

What we offer:

• Relocation support to Greece (flights, hotel, housing assistance)
• Competitive salary + 2 extra salaries annually
• Referral bonuses for bringing friends
• Health benefits and discounts
• Full training by certified instructors
• Career growth and development opportunities
• Community events and CSR initiatives
• Free online Greek language courses
• Modern premises with relaxing areas
• Work for a Great Place to Work-Certified Company promoting diversity

This is a great opportunity to develop your career with a multinational company and represent a leading global brand, fostering diversity and equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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