Customer Service Specialist • German | Hybrid- Relocating to Dublin

TELUS Digital; Hamburg; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An innovative company is looking for a German-speaking Customer Onboarding Specialist who thrives in a hybrid work environment. This role is perfect for those passionate about technology and customer success, as you will guide clients through the onboarding process and ensure their satisfaction with HR software. You'll have the opportunity to create training materials and optimize processes, contributing to the digital transformation in HR. Join a stable organization that values your growth with regular training and healthcare benefits from day one, making a significant impact in the customer journey.

Leistungen

Stable, permanent job

Healthcare benefits from Day 1

Regular training

Community initiatives

CSR projects

Team engagement events

Qualifikationen

• Fluent in German and English, with a strong customer-first mindset.
• Experience in a customer-facing role, especially in Customer Success.

Aufgaben

• Guide new customers through onboarding via emails and video calls.
• Create training materials, including webinars and help center articles.

Kenntnisse

German (C-level)

English (spoken and written)

Customer Success Experience

Problem-solving Skills

Tools

MS Office (Excel)

Zendesk

Gainsight

Jira

Jobbeschreibung

Location: Hybrid (Dublin office 3 days/week, WFH on Monday & Friday)

Hours: 8:00 AM – 4:30 PM, Monday to Friday

About the Role

TELUS Digital is seeking a German-speaking Customer Onboarding Specialist to assist new customers with implementing HR software. If you enjoy technology, problem-solving, and ensuring customer success, this role is ideal for you!

Your Responsibilities:

1. Guide new customers through onboarding via emails and video calls.
2. Ensure customer satisfaction by providing expert product advice.
3. Assist with importing and validating customer data.
4. Create training materials such as webinars and help center articles.
5. Optimize processes and contribute to automation improvements.

What You Need:

• Fluent in German (C-level) and English (spoken and written).
• Experience in Customer Success or a customer-facing role.
• Strong problem-solving skills and a customer-first mindset.
• Proficiency in MS Office (Excel) and data-driven work.

Bonus Points For:

• Experience in B2B software, Zendesk, Gainsight, or Jira.
• Passion for digital transformation in HR.

Benefits:

• Stable, permanent job with regular training.
• Healthcare benefits from Day 1, including GP services and vision tests.
• Community initiatives: CSR projects and team engagement events.