IT Security Service Manager (f/m/x)

TN Germany; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company is seeking an IT Security Service Manager in Berlin to oversee IT service delivery, enhance service management processes, and ensure alignment with business needs. The role requires a Bachelor's degree in IT and proven experience in IT operations within large-scale environments. Excellent communication skills in English are essential.

Qualifikationen

• Proven working experience in IT Operations.
• Experience in large-scale, complex, and global environments.

Aufgaben

• Oversee IT service delivery and ensure alignment with business demand.
• Continuously enhance IT service management processes.
• Identify risks to service delivery and develop mitigation strategies.

Kenntnisse

Communication

IT Operations

Risk Management

Ausbildung

Bachelor's degree in Information Technology

Jobbeschreibung

The provided job description is fairly comprehensive and well-structured. However, it can benefit from minor formatting improvements for better readability and clarity. I will ensure that the HTML tags are used appropriately, and unnecessary repetitions or formatting issues are corrected.

Here is the refined version:

IT Security Service Manager (f/m/x), Berlin

Client:

ZEISS Group

Location:

Berlin, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

67a89030f849

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

Job Description:

• Your Role
• Oversee the delivery of IT services, ensuring alignment with business demand and within agreed SLAs.
• Continuously assess and enhance IT service management processes, implementing best practices and standards to optimize service delivery efficiency.
• Work in close collaboration with other CIT-O teams and maintain a high level of end-user experience.
• Collaborate with internal stakeholders to understand business requirements, provide insights, and communicate the impact of IT services on business operations.
• Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions.
• Maintain the IT Security operational model and ensure it is up to date.
• Represent IT Security services in projects and activities outside the domain.
• Maintain relationships with other service managers within the company.
• Actively participate in IT Security Service roadmap planning and represent operations.
• Ensure the IT Security service roadmap is current and actionable.
• Keep close contact with external parties associated with the IT Security domain.

Your Profile:

• Bachelor's degree in Information Technology or equivalent work experience.
• End-user experience-focused mindset.
• Proven working experience in IT Operations.
• Experience working in IT within large-scale, complex, and global environments (US, EMEA, APAC).
• Knowledge of different device management environments and their dependencies on other products.
• Experience in coordinating and communicating complex tasks.
• Experience in operational technology harmonization.
• Excellent communication skills in English.