Deutschsprachige Kundenservice in Griechenland (m / w / d) für Pandora

Teleperformance; Rostock; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Join Teleperformance as a Customer Support Representative for Pandora, the leading jewelry brand. This role involves handling customer inquiries in German and promoting products while providing exceptional service. Enjoy competitive salaries, relocation support, and opportunities for professional growth in a diverse environment.

Leistungen

Relocation support including flight and hotel assistance

Competitive salary plus two extra salaries annually

Referral bonuses for bringing friends

Health benefits and discounts

Full training from certified instructors

Opportunities for professional growth

Community events and social initiatives

Free online Greek language courses

Modern premises with relaxing break areas

A Great Place to Work-Certified environment

Qualifikationen

• Excellent command of German.
• Good knowledge of English.
• Customer support experience is a plus.

Aufgaben

• Handle calls, emails, and chats in German.
• Respond to inquiries about pricing, products, and order status.
• Act as a brand ambassador by promoting offers.

Kenntnisse

Communication

Problem Solving

Interpersonal Skills

Tech-Savviness

Jobbeschreibung

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.

About the Role

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, seeking Customer Support Representatives to join our team.

Everyday people around the world share facets of who they are through their Pandora jewelry. Be the voice of their loves—join us!

Responsibilities:

1. Handle calls, emails, and chats in German with professionalism.
2. Respond to inquiries about pricing, products, order status, tracking, and cancellations.
3. Act as a brand ambassador by promoting current offers and promotions.
4. Manage account and billing issues, upsell, troubleshoot, and process returns and fraud cases following training guidelines.
5. Collaborate and share ideas with colleagues.
6. Ensure every customer has a positive experience.

Qualifications:

1. Excellent command of German.
2. Good knowledge of English.
3. Strong communication, soft skills, and problem-solving abilities.
4. Computer literacy and tech-savviness.
5. Ability to multitask and demonstrate interpersonal skills.
6. Willingness to work in rotating shifts and overtime if required.
7. Customer support experience is a plus.
8. Positive, adventurous attitude.

What We Offer:

1. Relocation support including flight, hotel, and house search assistance at no cost.
2. Competitive salary plus two extra salaries annually.
3. Referral bonuses for bringing friends.
4. Health benefits and discounts.
5. Full training from certified instructors.
6. Opportunities for professional growth.
7. Community events and social initiatives.
8. Free online Greek language courses.
9. Modern premises with relaxing break areas.
10. A Great Place to Work-Certified environment that values diversity.

This position offers a chance to develop valuable skills and advance your career within a global company, representing a renowned brand and embracing diversity and inclusion.

Find out more!

Interested in more German-speaking roles? View all our available jobs.