Technical Account Manager (m / f / d) - 29752

Splunk Inc; Berlin; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Technical Account Manager to enhance customer relationships and optimize their use of a leading security and observability platform. In this role, you will be the trusted advisor for key clients, guiding them through technical challenges and ensuring they achieve their strategic objectives with the platform. Your expertise in big data analytics and technical consulting will be crucial as you help customers realize the full potential of their investments. Join a dynamic team that values your unique contributions and offers opportunities for personal and professional growth in a collaborative environment.

Qualifikationen

• 5+ years of experience administering and using Splunk.
• Demonstrated ability in technical consulting or big-data analytics.

Aufgaben

• Provide high-quality guidance on architecture and optimization in Splunk environments.
• Build strategic relationships with key customers to improve software adoption.

Kenntnisse

Technical Consulting

Big Data Analytics

Scripting Languages (bash)

Application Development (Java, Python, .NET)

Troubleshooting

Problem Solving

Time Management

Customer Facing Skills

Ausbildung

Bachelor's Degree in Computer Science or related field

Tools

Splunk

Databases

Analytical Tools

Jobbeschreibung

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

Are you looking to make an impact? As a Splunk Technical Account Manager (m / f / d), the work you will do directly impacts the adoption and optimization of the Splunk platform for some of our most important customers. We bring strategic technical guidance to our customers to make people happier with our software, and just as importantly, we bring customer’s needs and wants back to Splunk to make our software better. You will be a trusted advisor that our key customers rely on to help them achieve their strategic objectives and improve their investment in Splunk. You will cultivate customer intimacy, developing strategic relationships with key collaborators to understand customer use cases and desired outcomes, while bringing to bear your deep knowledge of Splunk’s products to provide technical guidance and best practices, ensuring customer health, adoption and success. Additionally, you will address the resolution of our customers’ problems, including the ones they didn't even know existed. Splunkers are self-motivated and learn ground-breaking technologies. Excellent at understanding, building, adapting and guiding our customers on how to best use our Platform. Are you up for the challenge?

Responsibilities:

• High-quality guidance and mentorship on Enterprise level architecture, configuration, optimization and data governance work in sophisticated Splunk Enterprise & Splunk Cloud environments.
• Strategic execution of adoption activities, including regular meeting cadence, documentation, and representation of improving valuable outcomes from your work with customers.
• Design and prioritise solutions aimed at addressing issues related to scalability, performance, integration, technical debt, usability, underused functionality, capacity utilization, workload optimization, data hygiene, etc.
• Build assessments beyond health monitoring focused on guided outcome advisory, such as cost reduction, risk mitigation, increasing customer team efficiencies, and improving performance.
• Assist customers with capacity and upgrade planning, key event and major project readiness.
• Serve as a dedicated point of contact for customer needs including adoption, enablement, optimization, customer success and technical resolutions.
• Monitor, lead, and report interactions with our technical support teams, resolution management of high priority support cases, and a strong focus on future incident prevention.
• Continual engagement and information sharing with Customer Success Manager, Regional Sales Manager, Sales Engineer, Customer Success Engineer, Professional Services and other engaged collaborators.
• Contribute towards the team’s phenomenal success, through:
• Scaling through improvements.
• Process build and improvement.
• Collateral build and improvement.
• Tool development and implementation.
• All-in on Adoption.
• Drive high CSAT score.
• Identify and collect customer success stories.
• Drive product upsell and expansion.
• Team growth.
• Mentor / mentee program.
• Formal and Ad Hoc internal training sessions.

Requirements: Soft Skills:

• Ability to act as the trusted advisor and product specialist for assigned customers.
• Able to lead strategic accounts that demand a high level of resolution.
• Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners.
• Superior written and oral communication skills a must.
• Listen objectively to others' opinions and ideas using active listening skills.
• Strong customer facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction.
• Highly developed, operational skills for troubleshooting, problem solving, and resolution.
• Strong time management skills with the ability to balance contending priorities with customer demands.

Technical Requirements:

• Demonstrated ability in technical consulting or big-data analytics.
• Demonstrable understanding of common enterprise applications.
• In depth understanding or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools.
• Relevant software industry proven experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and / or analytics.

Splunk Platform experience:

• 5+ years’ experience administering and using Splunk.
• 3+ years’ Splunk implementation and build experience.
• 2+ years’ Splunk Cloud experience:
• Cloud Fundamentals Consultant Accreditation (preferred).
• Proven experience with Cloud Migration projects.
• 3+ years Splunk architecture experience.
• Ability to deploy, manage, and troubleshoot sophisticated Splunk Enterprise environments.
• Thorough understanding of Splunk Deployment Methodology & Implementation.
• Expert-level knowledge of multi-tier Splunk architectures, clustering, and scalability topics.
• Strong SPL skills and experience a must.
• Familiarity with all Splunk related products (preferred).