IT Service Engineer (all genders) Onsite Support

TN Germany; Straubing; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in Straubing is looking for an IT Service Engineer to provide onsite support. The role includes building support structures, configuring user accounts, and maintaining documentation. The ideal candidate has IT training and experience in support roles, with a strong customer-oriented approach and fluency in German.

Leistungen

Flexible working hours

Comprehensive social benefits

Opportunities for further training

Qualifikationen

• Experience in 1st and 2nd level support preferred.
• Fluent German (C1 level) in speaking and writing.

Aufgaben

• Build support structures for the customer in Straubing.
• Establish onsite support for hardware and software.
• Maintain documentation of support activities.

Kenntnisse

Customer-oriented approach

Social competence

Ausbildung

IT-related training

Tools

SCCM

Microsoft products

Jobbeschreibung

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IT Service Engineer (all genders) Onsite Support, Straubing

Client:

DATAGROUP Ludwigsburg GmbH

Location:

Straubing, Germany

Job Category:

-

EU work permit required:

Yes

Job Reference:

29e31ed38a05

Job Views:

2

Posted:

11.05.2025

Expiry Date:

25.06.2025

Job Description:

DATAGROUP in Straubing is seeking an IT Service Engineer (all genders) for onsite support. The role involves establishing support structures, setting up and testing SCCM environments, user setup, and support across client workplaces, printers, mobile devices, and network components. Responsibilities include documentation and ensuring high-quality support services.

Responsibilities:

1. Build support structures for the customer in Straubing.
2. Establish onsite support for hardware and software, including creating work instructions.
3. Set up and regularly test a new SCCM environment.
4. Configure user accounts, provide user training, and support.
5. Handle service tasks related to client workstations, printers, mobile devices, and network components.
6. Maintain documentation of support activities in ticket systems and customer databases.

Qualifications:

• Completed IT-related training or equivalent qualification.
• Experience in 1st and 2nd level support and carve-out situations is preferred.
• Proficiency with Microsoft products, SCCM, and standard client hardware.
• Knowledge of networks, DHCP, DNS, and firewalls.
• Customer-oriented approach and high social competence.
• Fluent German (C1 level) in speaking and writing.

What We Offer:

• Open, cooperative company culture and trusting work environment.
• Flat hierarchies and quick decision-making.
• Opportunities for further training and diverse tasks.
• Flexible working hours for work-life balance.
• Comprehensive social benefits, including pension schemes, JobRad, sports, and company events.

Apply now via our application form or download the PDF job description.