Customer Success Manager (German Speaking)

TN Germany; Deutschland; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A fast-growing company is seeking a Customer Success Manager to engage with DACH Enterprise customers. This role requires strong technical and business acumen to guide customers through the implementation and optimization of Boomi's platform, ensuring they achieve their strategic goals.

Qualifikationen

• 3+ years in technical roles focusing on enterprise integration.
• Experience leading enterprise digital transformation projects.

Aufgaben

• Collaborate with customers to develop success plans.
• Drive structured onboarding and adoption plans.
• Conduct technical deep dives and workshops.

Kenntnisse

English

German

Data Skills

Stakeholder Management

Ausbildung

Degree in Management Information Systems

Degree in Computer Science

Tools

iPaaS

API Management

Cloud Architecture

Jobbeschreibung

Social network you want to login/join with:

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Client:

Boomi

Location:

Germany, Germany

Job Category:

Customer Service

EU work permit required:

Yes

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Job Reference:

4f0479df5d60

Job Views:

4

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

The Customer Success Manager role at Boomi sits at the intersection of customer advocacy and technical solutions. This role covers the DACH Enterprise customers.

In this role, you will engage with IT leaders and technical teams to guide them through the successful implementation, optimization, and continuous adoption of Boomi's Enterprise platform. You should be well-versed in complex system architectures, cloud integrations, automation, data architecture, and API management, enabling you to offer advanced, data-driven insights to your customers.

Your technical acumen, combined with strong business acumen, will ensure customers derive long-term value and achieve their strategic transformation goals.

What you’ll do:

1. Outcome-Focused Engagement: Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones, and aligning solutions with success metrics and business goals.
2. Continuous Platform Adoption: Drive a structured onboarding and adoption plan to maximize product utilization and deliver timely production launches.
3. Consultative and Strategic Guidance: Lead value-driven engagements by uncovering customer challenges and positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management. Provide insights from customer implementations to showcase impact.
4. Build Champions and Promoters: Maintain strategic relationships with key decision-makers, navigating complex customer landscapes, including leadership changes and shifting priorities.
5. Competitive Positioning: Showcase Boomi's vision, roadmap, platform benefits, and business value to reinforce its solutions.
6. Technical Acumen: Conduct technical deep dives and workshops to help customers navigate product features and adopt new solutions.
7. Provide Data-driven Insights: Help customers recognize improvement areas and optimize their Boomi implementation.
8. Portfolio Health & Renewal Management: Forecast renewals, mitigate risks, and collaborate to ensure customer success.
9. Triaging and Escalation Management: Manage escalations effectively, assessing impacts and coordinating solutions.
10. Deliver Business Reviews and Value Assessments: Conduct reviews to showcase achievements and platform benefits, and develop joint success plans.

The Experience you bring:

• 3+ years in technical roles such as Customer Success Manager, Solution Architect, Consultant, Systems Engineer, or Technical Account Manager, focusing on enterprise integration in SaaS or related industries, specifically in DACH region.
• Proficiency in English and German.
• Ability to identify competitor influence within accounts.
• Strong data skills to interpret platform features, capabilities, and usage data.
• Experience leading enterprise digital transformation projects involving data integration and automation.
• Engagement skills with CXOs and technical stakeholders on technical and strategic topics.
• Stakeholder management and communication skills for technical and non-technical audiences.

Bonus Points if you have:

• Degree in Management Information Systems, Computer Science, or related field.
• Technology Certifications in Middleware iPaaS, Cloud Native, or APIM platforms.
• Knowledge of iPaaS, API, Data management, and cloud architecture (AWS, Azure, Google Cloud).

Bootcamp Certifications: Achieve Boomi Developer, Architect, and Administrator certifications within the first two months.

Be Bold. Be You. Be Boomi. We value diversity and encourage everyone to be their authentic selves. Our decisions are based on business needs and individual qualifications.

We are committed to an inclusive environment. If you need accommodations during the application process, contact [emailprotected].