Customer Success Manager

Danaher Corporation; München; Remote; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Customer Success Manager to drive sales and provide technical support in the Life Sciences sector. This role involves consultative selling, managing customer relationships, and ensuring product optimization. With a focus on spatial biology, you will be part of a high-impact team dedicated to shaping the future of science and technology. Join a culture that values diversity and collaboration, and contribute to meaningful projects that make a real difference in life sciences. Embrace the opportunity to work remotely while being part of a global initiative to solve complex challenges.

Leistungen

Healthcare

Paid Time Off

Flexible Working Arrangements

Qualifikationen

• 2+ years of experience in sales and support for consumable reagents.
• Strong product knowledge in Life Sciences and practical lab experience.

Aufgaben

• Provide pre- and post-sales support for reagents and workflows.
• Engage in consultative selling and upselling to research institutions.
• Manage customer relationships and ensure satisfaction.

Kenntnisse

Technical Support

Consultative Selling

Customer Relationship Management

Troubleshooting

Sales Experience

Ausbildung

Bachelor's degree in Life Sciences

Master's degree in Chemistry

Jobbeschreibung

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

Leica Microsystems has been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

We are launching a new, high-impact team to lead our expansion into the spatial biology segment. We seek top sales and applications talent for a remote sales and customer support role. This is a unique opportunity to be part of a major growth initiative, backed by Leica’s brand and expertise. If you have experience in spatial biology, you can leverage that knowledge immediately. As part of the Danaher Life Sciences group, you will have access to collaboration and career development opportunities. This role is your chance to shape the future, requiring creative thinkers to identify and develop new opportunities.

Join meaningful projects with passionate colleagues, driving progress and innovation.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system), which enables our success.

As Customer Success Manager, you will provide technical support and troubleshooting for reagents and workflows, ensuring customer satisfaction and product optimization. You will also drive sales through consultative selling, generating quotes, identifying new opportunities, and managing customer relationships for seamless integration and delivery.

This position reports to the Market Development Manager and is part of the commercial team in EMEA, based in Germany, working remotely to cover the region.

The ideal candidate should be located in Southern Germany.

Key Responsibilities:

1. Provide front-line pre- and post-sales support for reagents and workflows, assisting with troubleshooting and product optimization.
2. Engage in consultative selling and upselling of consumables to research and academic institutions.
3. Generate accurate, competitive quotes for consumables aligned with customer needs and budgets.
4. Identify and pursue new sales opportunities within existing accounts to expand usage.
5. Manage customer relationships, addressing issues and ensuring satisfaction, stock levels, and timely delivery.

Minimum Requirements:

• Bachelor’s degree or higher in Life Sciences, Chemistry, Biochemistry, or related field.
• 2+ years of experience supporting and training on consumable reagents, with strong product knowledge.
• Deep understanding of reagents and dyes used in Life Science research, with the ability to discuss specifications and compatibility.
• Practical lab experience in Life Science research, providing credibility and insights.
• Inside sales experience in Life Sciences, focusing on reagents and dyes (preferred).

Additional experience in supporting Spatial Biology workflows is a plus.

Leica Microsystems offers comprehensive benefits, including healthcare and paid time off. Details are available at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home).

We support flexible, remote working arrangements for eligible roles, including this position. Further details will be provided during the interview process.

Join our team today to help accelerate the impact of science and technology. We partner globally to solve complex challenges and bring science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the unique perspectives it brings, enriching our workplace and markets.