(Senior) Account Manager (f / m / d)

Alpas; Berlin; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Senior Account Manager, where you'll play a crucial role in shaping the future of procurement through innovative AI-driven solutions. In this dynamic position, you'll manage enterprise accounts, develop trusted relationships with senior stakeholders, and drive customer success by identifying upsell opportunities. You'll be part of an inclusive team that values transparency and data-driven insights, ensuring a seamless procurement process for clients. If you're passionate about technology and eager to make a significant impact, this role offers a unique opportunity for professional growth and collaboration with industry leaders.

Leistungen

Awesome team events

Inclusive company culture

High ownership of projects

Rapid professional development

Direct collaboration with founders

Qualifikationen

• 3+ years in consultative Account Management or Customer Success.
• Exceptional communication skills with Executives and teams.
• Affinity for tech and data science topics.

Aufgaben

• Manage Enterprise Accounts and develop trusted advisor relationships.
• Identify upsell opportunities and drive customer success.
• Deliver product demos and translate customer data into insights.

Kenntnisse

Account Management

Customer Success

Project Management

Communication Skills

Upselling

Tech Affinity

Data Science Topics

Microsoft Office

Ausbildung

Bachelor's Degree

Jobbeschreibung

We are looking for an (Senior) Account Manager (f / m / d) who is excited to join us in building the first global supplier search engine. As a tech-driven company we are looking for support to grow the business commercially and be at the forefront of digital transformation in the procurement space together with our customers.

Tasks

• Manage Enterprise Accounts : Develop and maintain trusted advisor relationships with Senior Stakeholders at B2B customer organizations (e.g. with Director, VP Level); create and execute Joint Success Plans, establishing critical goals to help customers achieve their objectives
• Develop Partnerships : Proactively identify upsell opportunities and new business potentials at your managed Accounts
• Manage Projects : Align with users on eSourcing project needs and ensure a seamless experience from onboarding to ongoing support in alignment with internal teams, e.g. Product Operations
• Deliver Product Demos / Webinars : Showcase our offerings to potential new users within the customer organization highlighting key features and benefits of Alpas
• Creating insights : Translate customer usage data into actionable advice for Customer Senior Stakeholders and translate results into tangible Success Stories
• Monitor KPIs : Measure and report customers’ achievement of critical performance indicators internally and leverage data to effectively drive successful adoption and retention of your accounts / users
• Drive Innovation : Act as the voice of the customer to drive the evolution of Alpas’ product and platform functionalities e.g. through sharing your insights on Customers’ needs & painpoints with Product Management
• Enhance Customer Success Practices : Contribute to the development of CS best practices e.g. with regards to Customer Onboarding, the Tool Stack and the overall Customer Journey to enhance team expertise

The role of an Account Manager focuses on delivering value to our customers, managing the relationships, and providing excellent customer support to avoid churn, drive growth and maintain our customers’ high satisfaction.

Requirements

• 3+ years proven track record in consultative Account Management or Customer Success managing large customers, ideally in a complex B2B SaaS tech company
• Ideally, 2-3 years of work experience in start-up environment or similar (e.g. consulting)
• Proven track record of successful project management and customer communication
• Exceptional communication skills, with the ability to build credibility with both Executives and operational teams on both Customer Success and Procurement topics
• Ability to identify upsell opportunities and develop actionable plans to drive expansion
• Affinity for tech and data science topics
• Native-level German and excellent English
• Proficiency in Microsoft Office
• Optional : Experience in B2B startup in procurement and / or supply chain management
• Working in a fast-paced environment with challenging tasks (zero-boredom-guarantee)
• High ownership and the freedom of managing your own projects
• Direct collaboration with the founder
• Rapid professional development with steep learning curve
• Awesome team events and an inclusive company culture with a diverse team

Alpas was founded in 2020 by Isabel Poppek and Nils Vollmer. Our AI-driven procurement software enables procurement departments to find new suppliers 10x faster. To ensure a seamless execution of procurement processes, we prioritze transparency, data-driven insights, and user-friendly interfaces. Alpas has gained traction among global industry leaders such as BASF, ABB, Swiss Railway (SBB) and EnBW.

Located in Berlin, Alpas and its interdisciplinary, international team is your esteemed partner in optimizing supply chain operations, offering a sophisticated and reliable AI-driven software to meet your sourcing needs.