German-speaking Customer Service Representative in Bulgaria

TN Germany; Hamburg; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Join a global leader in technology and services as a Customer Service Representative in Sofia, Bulgaria. In this role, you'll provide exceptional support primarily through chat and email, ensuring a positive experience for customers. The position offers competitive salary, flexible shifts, and opportunities for professional growth. Enjoy a vibrant lifestyle in Sofia with relocation assistance available.

Leistungen

Health and Life Insurance

Multisport card

Transport allowance

Relocation assistance

Extensive training

Career progression programs

Qualifikationen

• Proficiency in German and English required.
• Experience in customer service is beneficial but not mandatory.

Aufgaben

• Deliver exceptional customer service through live chat, email, and occasional phone calls.
• Address customer inquiries and resolve issues efficiently.

Kenntnisse

German

English

Communication

Problem Solving

Ausbildung

High School Diploma

Tools

MS Office

Jobbeschreibung

Social network you want to login/join with:

German-speaking Customer Service Representative in Bulgaria, Hamburg

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Client:

Cross Border Talents

Location:

Hamburg, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

72e36bc6ccdf

Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

Are you eager to advance your career with a global leader in technology and services? Join a company that partners with some of the world’s most recognized brands, driving innovation and delivering top-notch customer experiences. With a presence in over 70 countries, we are celebrated for our forward-thinking approach and dedication to excellence.

Why Choose Sofia? Sofia, the bustling capital of Bulgaria, is an ideal location for those seeking an affordable yet high-quality lifestyle. With a lower cost of living compared to many European cities, Sofia allows you to enjoy a comfortable life while taking advantage of a competitive salary. The city offers a rich cultural scene, vibrant nightlife, and a welcoming community, making it an excellent place to live and work.

About the Position: In this role as a Customer Care Assistant, you'll be a key player in providing exceptional support to customers within the entertainment industry. Your day-to-day tasks will focus mainly on chat and email interactions, with only 5-10% of your responsibilities involving inbound calls. You'll be the primary contact for customers, assisting with their inquiries and ensuring a smooth and positive experience.

What We’re Looking For:

• Proficiency in German (both written and verbal)
• Strong command of English (both written and verbal)
• Excellent communication skills, with a particular interest in sports
• Organized, with a knack for decision-making and problem-solving
• Competency in typing and using computer programs (especially MS Office)
• A team player with a positive and proactive attitude
• Eligibility to work in Bulgaria: Must be an EU citizen or hold a Bulgarian Residence Card (Unfortunately, we cannot offer visa support for non-EU citizens)
• A high school diploma (Experience in customer service is beneficial but not mandatory)

What We Offer:

• Competitive Salary
  Flexible shifts: Available from Monday to Sunday, between 10 am and 2 am
• Prime office location: Easily accessible via public transportation, including bus and metro
• Extensive training: Fully paid initial training, along with continuous learning and development opportunities
• Career progression: Structured programs to support your professional growth
• Health and wellness initiatives
• Relocation assistance if needed (covering accommodation and travel costs)
• Additional perks, including Health and Life Insurance, a Multisport card, a Transport allowance, and more

Your Responsibilities:

• Deliver exceptional customer service through live chat, email, and occasional phone calls (only 5-10% of your time)
• Address customer inquiries and resolve issues efficiently
• Maintain high standards of customer satisfaction by being responsive, helpful, and thorough

Are you ready to join a team that values your expertise and offers opportunities for growth? Apply today and take the next step in your career journey with us in Sofia!