Customer Relations Representative (f/m/d) - B2B French

TN Germany; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading logistics and distribution company in Hamburg seeks a Customer Relations Representative fluent in French and English. The role involves providing proactive customer service and resolving inquiries in a dynamic, multicultural environment. Employees enjoy a fair salary, modern workplace, and various benefits including discounts and free meals.

Leistungen

Employee discounts on Pandora products

Free breakfast, lunch, and drinks

Monthly free massage

Public transport subsidy

Online bonus platform and gym discounts

Company events and team activities

Qualifikationen

• Experience in a customer-facing role is advantageous.
• Native-level French and fluent English skills required.

Aufgaben

• Handle communications via email and calls.
• Resolve inquiries professionally.
• Understand market-specific policies.

Kenntnisse

Customer Service

Communication

Teamwork

Resilience

Proactivity

French

English

Tools

MS Office

Zendesk

Salesforce Service Cloud

Jobbeschreibung

Social network you want to login/join with:

Customer Relations Representative (f/m/d) - B2B French, Hamburg

Client:

Location:

Hamburg, Germany

Job Category:

-

EU work permit required:

Yes

Job Reference:

bac01b21b26c

Job Views:

1

Posted:

11.05.2025

Expiry Date:

25.06.2025

Job Description:

Welcome to Pandora EMEA Distribution Center GmbH, a logistics and distribution company of the Pandora Group based in Hamburg. Our mission is to ship jewellery from our Hamburg location to the EMEA region.

For our Distribution Center in Hamburg-Moorfleet, we are looking for a Customer Relations Representative (m/f/d) in full-time to enrich our Pandora family and drive our company forward. Our values are We Dream, We Care, We Dare, and We Deliver. We emphasize a corporate culture characterized by mutual respect, tolerance, appreciation, and a willingness to perform.

Join us and work in a dynamic, international environment that celebrates diverse cultures and achievements.

YOUR AREA OF RESPONSIBILITY WITH US

• Handle communications via email and calls, providing proactive customer service and feedback within response times after training.
• Resolve inquiries professionally, following established policies in multiple languages.
• Work independently with a strong team ethos and a can-do attitude.
• Understand market-specific policies and customer needs to ensure high satisfaction.

QUALIFICATIONS AND SKILLS

• Experience in a customer-facing role (virtual or in-person) is advantageous.
• High motivation and engagement.
• Native-level French language skills and fluent English skills.
• Excellent written and verbal communication skills.
• Resilience under stress and good teamwork skills.
• Reliability and a proactive attitude.
• Basic knowledge of MS Office; familiarity with Zendesk or Salesforce Service Cloud is desirable.

WHAT WE OFFER

Our employees are vital to our success. We offer a fair salary of €2,000 gross/month, a modern workplace, opportunities for personal and professional growth, and attractive benefits such as:

• Employee discounts on Pandora products
• Free breakfast, lunch, and drinks
• Monthly free massage
• Public transport subsidy
• Online bonus platform and gym discounts
• Company events and team activities
• Working hours from Monday to Friday, 8:30 am to 5:00 pm (40 hours/week)
• Limited work-from-home options

JOIN OUR TEAM!

Apply now and become part of the Pandora family. We value diversity and inclusion, welcoming applicants regardless of ethnicity, gender, disability, religion, age, or sexual orientation.

We look forward to hearing from you! More information about our company can be found here.