Customer Service Representative (m/f/d)

TN Germany; Heidelberg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in the food industry is seeking a Customer Service Representative for the Middle East. This role involves supporting international customers, creating offers, and coordinating projects. Ideal candidates have strong language skills in English and Arabic, along with a background in sales or customer service. The company offers a modern work environment with opportunities for growth and an attractive salary.

Leistungen

Subsidized Health Services

Fitness Services

Qualifikationen

• Professional experience in sales or customer service.
• Very good knowledge of English & Arabic; German is an advantage.

Aufgaben

• Support international customers in the Middle East region.
• Create calculations and offers.
• Coordinate customer projects with internal departments.

Kenntnisse

English

Arabic

MS Office

Negotiation

Organizational Skills

Ausbildung

Commercial Training

Studies in Sales or Customer Service

Tools

SAP SD

Sales Force

Jobbeschreibung

Job Description

Customer Service Representative Middle East (m/w/d)

In the Customer Service department at the Heidelberg site, ADM uses nature's treasures to provide access to food for people around the world. With groundbreaking innovations, our comprehensive portfolio of ingredients and complete solutions, and our commitment to sustainability, we help our customers meet current and future challenges. We are a global leader in the production and processing of agricultural products and the nutrition of humans and animals.

At ADM WILD, everything revolves around the development, production, and marketing of food and beverage ingredients. Our portfolio ranges from natural flavors, extracts, and colors to beverage ingredients and fruit preparations to functional ingredients and food service solutions.

Your Responsibilities

• Look after and support our international customers in the Middle East region
• Create calculations and offers
• Process document requests
• Coordinate and process customer projects in cooperation with the field service and internal departments
• Enter and change master data according to specifications
• Provide support in receivables management and customer agreements/contracts

Your Profile

• Successfully completed studies or commercial training with professional experience, ideally in sales or customer service
• Very good knowledge of English & Arabic; knowledge of German is an advantage
• Good MS Office skills; ideally knowledge of SAP SD & Sales Force
• Very good organizational and coordination skills
• Confident and friendly demeanor, negotiation skills, and reliability
• High degree of self-motivation and results-oriented work style

What to Expect

• Challenging tasks, short decision-making processes, and a high level of personal responsibility in a modern working environment with flexible working time models
• Room for innovative thinking and growth
• A company culture that fosters continuous learning and diversity
• Excellent career opportunities in one of the world's leading companies in the food industry
• An attractive salary with social benefits such as subsidized health and fitness services

We are proud to be an equal opportunity employer and value diversity in our company. Please apply online, stating your salary expectations and earliest possible starting date. We look forward to meeting you.