Service Desk AgentundefinedFlexibel; Hannover, DeutschlandHybridFlexibel...und 1 weitere Standorte

TN Germany; Hannover; Hybrid; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Join a leading global tourism group as a Service Desk Agent, where you'll analyze and resolve IT incidents while supporting users with applications and hardware. This role offers flexible working arrangements, health support, and opportunities for career growth. As the first point of contact for IT support, you'll contribute to organizational improvements and help foster intercultural cooperation within international projects. Embrace the chance to make a difference in a dynamic environment that values diversity and encourages your unique contributions.

Leistungen

Flexible working arrangements

Health and wellbeing support

Development and career growth opportunities

International projects

Qualifikationen

• 1-2 years of professional experience with ICT in customer service is desirable.
• Good understanding of system processes and contexts.

Aufgaben

• Analyze and resolve 1st and 2nd line incidents.
• Create manuals and conduct training sessions for users.

Kenntnisse

IT systems handling

Customer service

Problem-solving

Communication skills (German and English)

Organizational skills

Ausbildung

Vocational qualification as IT systems clerk/technician

Degree in (business) computer science

Jobbeschreibung

Social network you want to login/join with:

Client:

TUI

Location:

Hanover, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9e38706b6757

Job Views:

2

Posted:

09.05.2025

Expiry Date:

23.06.2025

Job Description:

ABOUT THE JOB

As a Service Desk Agent, you will work with your colleagues to analyze and resolve 1st and 2nd line incidents. You will create manuals and user instructions for applications and conduct training sessions with end users. Your organizational skills will help document process flows for applications, hardware, and software.

You will coordinate the resolution of incidents, managing the process through prioritization, assignment, and completion. This includes handling unknown causes and service disruptions, and creating sustainable solutions for recurring issues through analysis, coordination, and budgeting.

You will also advise and support users on applications, hardware, and software, providing on-site or remote support as needed.

Contributing to organizational improvements, you'll help identify interface problems, propose process improvements, and participate in project implementations within TUI.

Security awareness is essential; practicing secure behaviors is part of everyone’s role.

ABOUT YOU

• Vocational qualification as an IT systems clerk/technician, IT specialist, or a degree in (business) computer science.
• Experience with systems handling tourist core processes, production, and distribution systems.
• 1-2 years of professional experience with ICT in customer service is desirable.
• Good understanding of system processes and contexts.
• High-quality awareness, organizational and problem-solving skills.
• Responsibility, independence, and willingness to take ownership.
• Good social and teamwork skills.
• Proactive, quick learner.
• Excellent communication skills in German and English; French is a plus.
• Willingness to work in 24/7 shifts.
• Customer-oriented attitude with enthusiasm for resolving IT issues; you are the first point of contact for IT support.

OUR OFFER

• Work within a leading global tourism group, fostering intercultural cooperation and international projects.
• Flexible working arrangements, including mobile and remote work.
• Health and wellbeing support across key areas.
• Development and career growth opportunities, including digital training and international roles.
• Additional local benefits.

We celebrate diversity and encourage you to bring your unique self to our team. For questions, contact the recruiter via the contact details in the advert.

Note: Applications are processed by an international team and may be viewed by colleagues outside your country.

If you have questions about this role, please get in touch via email. Applications should be submitted through the Careers Portal.