Customer Service Manager - SAP CX (all genders)

TN Germany; Münster; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in Münster is seeking a Customer Service Manager to oversee the deployment of e-commerce platforms based on SAP Customer Experience. The role involves collaborating with teams, managing incidents, and maintaining operational documentation. Ideal candidates will have a relevant IT degree and experience in customer service or application management.

Qualifikationen

• Experience in support roles, application management, or customer service.
• Enjoyment in analyzing and diagnosing errors.

Aufgaben

• Collaborating on SAP CX projects for clients.
• Handling incident reports and service requests.
• Analyzing and qualifying fault situations.

Kenntnisse

Customer Service

Problem Solving

Communication

Ausbildung

University degree in relevant IT field

Tools

Kubernetes

Jobbeschreibung

Customer Service Manager - SAP CX (all genders), Münster

Location: Münster, Germany

Additional Locations: Aachen, Augsburg, Berlin, Bonn, Bremen, Dortmund, Dresden, Düsseldorf, Essen, Frankfurt, Hamburg, Hannover, Jena, Karlsruhe, Kiel, Koblenz, Köln, Leipzig, München, Münster, Neumünster, Nürnberg, Paderborn, Potsdam, Rostock, Saarbrücken, Siegen, Stuttgart, Ulm, Walldorf

Are you passionate about the smooth operation of e-commerce or CRM platforms and enjoy providing expert advice to customers regarding their application management? Do you thrive on analyzing, qualifying, and resolving fault situations? If so, adesso might be the right place for you!

As a Customer Service Manager, you will be responsible for the productive deployment of e-commerce platforms, primarily based on SAP Customer Experience (Sales, Service, Marketing, E-Commerce, and Customer Data), with a focus on SAP Sales or Commerce Cloud. You will utilize modern tools to keep your systems up and running.

In detail, your responsibilities will include:

1. Collaborating with team members to ensure the successful implementation of SAP CX projects for our clients.
2. Handling incident reports and service requests, ensuring timely resolution.
3. Coordinating the deployment of solutions with us, our clients, and relevant service providers.
4. Analyzing and qualifying fault situations, reading log files, and maintaining oversight of the entire environment.
5. Maintaining close communication with clients and software development professionals.
6. Keeping operational documentation up to date.

Qualifications:

• Education or university degree in a relevant IT field.
• Experience in support roles, application management, or customer service, ideally with SAP Customer Experience Cloud and integration of third-party systems.
• Enjoyment in analyzing and diagnosing errors.
• Experience with common support tools and familiarity with Kubernetes/cloud environments is advantageous.
• Ideally, you understand interfaces (REST, JSON, XML) used to connect surrounding systems like ERP, CRM, PIM, DAM, CMS, etc.