Bilingual German and English Customer Support - Relocation to Portugal

TN Germany; Münster; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A global technology leader is seeking a Customer Service Representative fluent in German and English. This role involves assisting clients through phone and chat, troubleshooting technical issues, and ensuring high performance in customer service. The company offers a relocation package, full-time employment, and opportunities for career growth and development.

Leistungen

Relocation Package

Full-time employment with indefinite contracts

Competitive salary

Performance-based bonuses

Qualifikationen

• High level of German (C1 or native) and English (B2).
• Excellent communication skills with empathy and teamwork.

Aufgaben

• Assist viewers through phone and/or chat with inquiries.
• Troubleshoot technical issues, such as system configurations.

Kenntnisse

German

English

Communication

Teamwork

Jobbeschreibung

Social network you want to login/join with:

col-narrow-left

Client:

Cross Border Talents

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

864b954cef60

Job Views:

1

Posted:

15.05.2025

Expiry Date:

29.06.2025

col-wide

Job Description:

WITH RELOCATION PACKAGE

• Job Description: Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions in over 70 countries.
• If you're looking to grow and be inspired, as German and English speaker, you will ensure that performance goals are met across all operations while meeting client expectations for operational excellence: high targets in quality, efficiency, and customer journey improvement.
• Career growth and personal development: We provide all the training, tools, and support you'll need to succeed in this role. You'll also have access to development programs and specialized courses to help you build the career you've always envisioned.
• What you will do in this role: As a Customer Service Representative, you will:

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support, including questions related to software functionality.
• Troubleshoot technical issues, such as system configurations and network settings.
• Deliver accurate and real-time answers to inquiries.
• Contribute to building brand engagement for our clients.

• Your qualifications: You'll excel in this role if you:

• Have a high level of German (C1 or native) and English (B2) (oral and written).
• Are passionate about the entertainment and media industry.
• Possess excellent communication skills with a strong sense of empathy and teamwork.
• Are familiar with digital streaming services and devices; if not, it is not a problem.
• Have a positive and solution-driven attitude.

Even if you don't check every box, we encourage you to apply. We'll do our best to match you with the right role.

What's in it for you:

In this role, we offer benefits to support your unique lifestyle:

• Work in Portugal
• Full-time employment with indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and performance-based bonuses.