Client Relationship Manager

3ECRUIT; Essen; Remote; EUR 45.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in promotional merchandise is seeking a Client Relationship Manager to nurture and expand client relationships. The role involves overseeing the delivery of services, negotiating with suppliers, and collaborating with a team to ensure client satisfaction. Fluency in German and experience in a client-facing role are essential for success in this remote position with travel requirements.

Leistungen

Annual Bonus

Benefits

Qualifikationen

• Experience in a client-facing role is essential.
• Fluency in German is a must.
• Knowledge of promotional items and merchandise is key.

Aufgaben

• Manage and expand client relationships, ensuring satisfaction.
• Oversee delivery of promotional merchandise services.
• Negotiate with suppliers for project fulfillment.

Kenntnisse

Client Relationship Management

Negotiation

Teamwork

Troubleshooting

Jobbeschreibung

PROMOTIONAL MERCHANDISE / PREMIUM ITEMS / GIFTS

WHAT YOU WANT TO KNOW

• Up to €55,000 depending on experience
• Annual Bonus and benefits
• Fluent in German and English
• Remote role with travel requirements

ROLE DETAILS

• Client Relationship Management : You will work closely with the existing client headquartered in Dusseldorf. Your role involves nurturing and expanding this client relationship. You will be responsible for understanding the client's needs, ensuring client satisfaction, and exploring opportunities for growth.
• Promotional Items : You will oversee the delivery of Promotional Merchandise / items / gifts services for the client. This includes ensuring that the services meet professional standards and are delivered to the client's satisfaction.
• Supplier Negotiations : You will work with a wide range of suppliers to fulfill the client's needs. This includes negotiating costs and timelines for each project and selecting the most appropriate suppliers based on various factors, such as quality, cost, and capacity.
• Teamwork : You will be part of a broader team, and collaboration with your colleagues is essential. Developing and maintaining strong relationships with key client stakeholders at all levels is a collective effort.

ESSENTIAL EXPERIENCE

• Experience in a client facing role is essential
• Must be Fluent in German
• Promotional items / merchandise knowledge key !
• Experience in liaising directly with clients and advising on campaigns containing Promotional Merchandise and some POS
• Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
• Previous experience working in merchandise / print / print management / marketing print / procurement preferred but not essential