ITS Support Assoc II (ONS), IT Services (m / w / d) - Amazon Deutschland Services GmbH

Amazon Deutschland Services GmbH; Hamburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company seeks a technical support specialist to assist internal employees with PC hardware and IT asset management. The role involves troubleshooting, using ticketing systems, and requires proficiency in English and basic German. Join a diverse team focused on innovation and customer satisfaction.

Qualifikationen

• Broad experience supporting operating systems (Windows, Macintosh, or Linux).
• Experience with hardware troubleshooting (Client/Server, Network equipment).

Aufgaben

• Support internal employees with PC hardware.
• Manage IT asset inventory and prepare hardware for new hires.
• Communicate with customers using internal ticketing tools.

Kenntnisse

English

German

Tools

PC imaging

ticket system

Jobbeschreibung

Über uns

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees.

Key job responsibilities

• This role is a technical on-premise position supporting internal employees.
• It requires hands-on experience in supporting PC hardware for internal employees.
• It involves working with internal ticketing tools to communicate with customers.
• Prepare hardware for new hires and existing employees, and manage IT asset inventory.

Grundqualifikationen

• Broad experience supporting operating systems (Windows, Macintosh, or Linux).
• Experience supporting through various channels (on-premise).
• Proficiency supporting office productivity applications (Outlook, Word, and Excel).
• Experience using a ticket system for customer service requests.
• Experience with PC imaging.
• Experience with hardware troubleshooting (Client/Server, Network equipment).
• English language skills.
• German language skills (at least at a basic level).

Bevorzugte Qualifikationen

• Knowledge of basic network troubleshooting.
• Understanding of basic concepts of Information Systems security.
• Experience providing IT support in a medium to large-sized company.
• A demonstrated willingness to learn and apply new technology.
• Ability to identify and proactively resolve or escalate issues.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our support page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.