IT-Systemadministrator (m / f / d)

Thermo Fisher Scientific Inc.; Dortmund, Schwerte; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in serving science is seeking an IT-Systemadministrator to provide comprehensive support to end-users, ensuring compliance with standards and enhancing system efficiency. The role involves troubleshooting, system integration, and maintaining documentation while fostering user satisfaction. Candidates should have strong communication skills and a customer-focused attitude, along with experience in IT support and relevant technologies.

Qualifikationen

• Experience in system integration or related fields (e.g., MCSE, MCITP).
• IT support experience in mid to large-sized companies.

Aufgaben

• Support end-users both remotely and on-site.
• Install, configure, and support local PC hardware and applications.
• Collaborate with IT teams for smooth system integration.

Kenntnisse

German

English

Communication

Customer Focus

Tools

Microsoft Office 365

Windows OS

PC/Server Hardware

Jobbeschreibung

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

IT-Systemadministrator (m / f / d)

Job-ID : R-01294141

1. Support end-users both remotely and on-site, ensuring compliance with legislation and IMS standards.
2. Install, configure, and support local PC hardware and applications in Windows and Mac OS environments.
3. Maintain end-user support at 2nd and 3rd levels, ensuring system availability within predefined timeframes.
4. Resolve IT incidents, service requests, and problems reported by end-users promptly.
5. Collaborate with other IT teams for smooth system integration and support.
6. Support enterprise projects to drive innovation and efficiency.
7. Install software and support desktop applications.
8. Assist centralized teams in resolving MIM issues through hands-on support and investigations.
9. Supervise work requests to meet SLAs and customer needs.
10. Support onboarding and offboarding processes for colleagues.
11. Participate in audits and business continuity planning.
12. Maintain IT inventory and validate hardware and software licenses.
13. Keep IT documentation accurate and accessible.
14. Travel up to 25% to support other sites as needed.
15. Possess experience in system integration or related fields (e.g., MCSE, MCITP).
16. Be familiar with Windows 11, Intune, and Autopilot deployment technologies.
17. Have excellent German language skills and good English skills, both spoken and written.
18. Have IT support experience, preferably in mid to large-sized companies.
19. Hold a valid class B driving license.
20. Have good knowledge of Windows OS and PC/Server hardware.
21. Be skilled in Microsoft Office 365 products and features.
22. Support remote tools, antivirus, backup programs, and hardware imaging.
23. Maintain a learning attitude to stay updated with IT developments.
24. Exhibit a customer-focused attitude, ensuring high user satisfaction.
25. Possess strong communication skills for effective interaction.