Field Service Technician

Maxeon Solar Technologies; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is on the lookout for a dedicated Field Service Technician to join their team. In this exciting role, you will support the innovative SunPower One ecosystem, focusing on battery storage and electric vehicle charging solutions. Your expertise will be crucial in troubleshooting and maintaining high customer satisfaction while ensuring safe and efficient service delivery. This position offers the opportunity to work with cutting-edge technology in a dynamic environment, where your contributions will directly impact the success of solar energy solutions. If you are passionate about renewable energy and possess strong technical skills, this is the perfect role for you.

Qualifikationen

• 2+ years of experience in electrical power systems or installations.
• Qualified to install electrical storage equipment in applicable country.

Aufgaben

• Perform on-site technical activities for installation and maintenance.
• Troubleshoot and perform root-cause analysis on-site and remotely.

Kenntnisse

Electrical power systems

Troubleshooting

Communication skills

Attention to detail

Self-motivation

Ausbildung

Electrical/Maintenance Associate Degree

Tools

Ticketing/Case Management Systems

Digital troubleshooting platforms

Jobbeschreibung

Maxeon is seeking a Field Service Technician to support our recently announced SunPower One ecosystem and our integrated SunPower Reserve battery storage & hybrid string inverter solution and SunPower Drive Electric Vehicle Chargers.

The Field Service Technician will be directly supporting SunPower Partners, installers and end-user customers (residential/homeowner) in troubleshooting problems, performing repairs, upgrades and replacements along with commissioning activities.

In doing so, you will be supporting the efficient running of the field services activity, ensuring that services are carried out in a safe and efficient manner and that service level agreements (SLA’s) metrics are met, maintaining our high levels of customer satisfaction.

Essential Duties and Responsibilities

• Perform all on-site technical activities related to the installation, commissioning, repair, maintenance of our SunPower Reserve Energy storage and SunPower Drive EV chargers in country, region and abroad when needed.
• Troubleshoot and perform root-cause analysis, both remotely and on-site.
• Schedule visits with customers and complete and submit any necessary reporting in a timely manner.
• Engage confidently and energetically with Partners/installers/end users over telephone and in person.
• Use digital platforms for remote troubleshooting as well as case management/ticket systems for updating case resolutions.

Job Requirements:

Desired Skills & Qualifications

• A minimum of 2+ years’ experience of post-high school technical education, such as electrical/maintenance associate degree plus 2+ years of work experience with electrical power systems or installations (highly recommended).
• Qualified (or able to be certified) to install electrical storage equipment in applicable country.
• Experienced as a technician for inverters, connectors, energy storage or solar power products.
• Has the necessary electrical credentials required in applicable country.
• Experience with ticketing/case management systems including field service functions.
• Excellent oral, written and interpersonal communication skills.
• Attention to detail and organization is required. Must be punctual.
• Confident with scheduling, reporting and software applications.
• Great communication, able to adapt to the interlocutor (customer, installer).
• Be willing to work flexible hours to adapt to customers/installers availability.
• Experience in applying troubleshooting or issue resolutions guides for maintenance or electrical services.
• Self-motivated, with ability to work both independently (remote office) and within an international team, with diverse cultures.
• Multilingual Background is a plus.

Other:

• Must be able to climb stairs and ladders to access rooftop solar sites or basements.
• Electrical & working at heights certification a plus.
• Must be able to lift 25kg solar panel/inverter.
• Willingness to travel up to 50% domestic and some international (Europe).