Workingstudent Plattform Support (all)

TN Germany; Köln; Remote; Teilzeit

Zusammenfassung

A leading company in IoT connectivity is seeking a dedicated individual for 2nd level customer support. The role involves resolving customer issues, assisting in product integration, and supporting pre-sales efforts. Join a dynamic team that values innovation and professional growth, with opportunities for remote work and flexible hours.

Leistungen

Opportunities for professional growth

Structured onboarding and ongoing support

Creative freedom with short decision paths

Respectful, informal work environment

Remote work with flexible hours

Access to Nilo.Health platform

Qualifikationen

• Experience with ticketing systems or customer support preferred.
• Familiar with incident and problem management (e.g., ITIL).

Aufgaben

• Handle 2nd level customer support tickets and resolve issues.
• Assist sales and customers in product integration.

Kenntnisse

Communication

Problem Solving

Detail-oriented

Team-oriented

Willingness to learn

Ausbildung

Bachelor's or Master's program

Tools

Atlassian tools

MS Excel

BSS applications

Scripting languages

Jobbeschreibung

The provided job description contains valuable information but requires improvements in formatting, repetition removal, and clarity. Here's a refined version:

About 1NCE

1NCE is a pioneering company transforming the IoT connectivity landscape. We focus on innovation, customer satisfaction, and industry leadership to disrupt the telecommunications and IoT sectors.

Your Mission

• Handle 2nd level customer support tickets, resolving a wide range of issues collaboratively with our dedicated teams (tech, sales, logistics, etc.).
• Analyze issues, coordinate solutions within 1NCE and with suppliers, ensure customer satisfaction, and escalate when necessary.
• Assist sales and customers in understanding and integrating our products into their environments.
• Support pre-sales efforts by adapting products to customer-specific needs.
• Simulate end-to-end customer setups, from IoT devices to server applications, demonstrating passion for technology.
• Proficient with BSS applications, APIs, and web interfaces.
• Experience with Atlassian tools (Jira, Confluence) is a plus.
• Enrolled in a Bachelor's or Master's program.
• Familiar with incident and problem management (e.g., ITIL).
• Detail-oriented in identifying errors in text, code, or digits.
• Experience with ticketing systems or customer support is preferred.
• Hands-on, team-oriented attitude.
• Experience with scripting languages (Bash, PHP, Python, Perl, SQL).
• Strong skills in MS Excel.
• Good communication, problem-solving skills, and self-assertion.
• Willingness to learn and grow professionally.

Your Benefits

• Opportunities for professional growth within an international team revolutionizing IoT telecommunications.
• €15 hourly wage.
• Structured onboarding and ongoing support.
• Creative freedom with short decision paths.
• Respectful, informal work environment.
• Encouragement of new ideas and results-based work.
• Remote work with flexible hours and provided laptop.
• Access to Nilo.Health platform for well-being.

Contact

Vladimir Kaiser
For questions: [emailprotected]

Our Commitment to Diversity

We are dedicated to equal employment opportunities, valuing diversity, inclusion, and equity. We strive to create a workplace where everyone feels valued and respected, evaluated solely on their qualifications and skills.