•FULL REMOTE • Field Service Coordinator

Centre People Appointments; Frankfurt; Remote; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading Japanese manufacturer is seeking a Field Service Coordinator to provide exceptional customer support. This role involves resolving inquiries, managing service requests, and maintaining high customer satisfaction. The ideal candidate should have strong communication skills and experience in customer support administration, with fluency in English and German. This position is fully remote within Germany.

Qualifikationen

• Experience in customer support administration for complex capital equipment.
• Business-level fluency in English and German, spoken and written.

Aufgaben

• Logging support requests from customers by phone and email.
• Prioritising, scheduling, coordinating, and escalating service calls.
• Supporting administrative tasks such as call management and invoicing.

Kenntnisse

Communication

Problem Solving

Tools

Microsoft Office

ERP systems

Jobbeschreibung

A leading Japanese manufacturer is looking for a Field Service Coordinator to join their team remotely from within Germany.

In this role, you will be the first point of contact for users—resolving inquiries and technical issues efficiently, ensuring a high level of customer satisfaction, and appropriately prioritizing and escalating issues when necessary.

The ideal candidate is self-motivated, has strong communication and problem-solving skills, and possesses prior experience in customer support administration.

ELIGIBLE APPLICANTS :

• Not eligible: Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance

WORK TYPE : Full remote

VISA SUPPORT : No

TYPE : Full-time

WORKING HOURS : 8:30-17:00, 38.5 hours per week

LOCATION : Aalsmeer, Netherlands

Field Service Coordinator Main Responsibilities :

• Logging support requests from customers by phone and email, establishing issue priorities
• Assigning the appropriate engineer or applications specialist based on customer status to support within an appropriate timescale
• Prioritising, scheduling, coordinating, and escalating service calls within the Help Desk team
• Working with the Operations department to manage parts, ink, and order placements to support visiting engineers and customers
• Promoting and maintaining service contracts with customers
• Supporting administrative tasks such as call management, invoicing, and job costing
• Following up on logged calls to ensure they are tracked, escalated, and resolved
• Communicating with customers to update them on request statuses
• Coordinating with engineers and support staff to inform them of tasks and changes
• Handling complex situations with composure, working efficiently under pressure while maintaining a solution-focused approach

Ideal Candidate :

• Business-level fluency in English and German, spoken and written
• Experience in customer support administration for complex capital equipment
• Ability to handle and prioritise tasks with professional communication skills
• Experience with IT applications such as Microsoft Office and ERP systems
• Ability to work as part of a team and liaise with internal departments to enhance customer satisfaction
• Right to work in the country; visa sponsorship is not available
• No applications from Working holiday, Graduate, or Student visa holders will be accepted
• Include the job reference number (Ref: IN46524) in your application

If successful, you will be contacted within two business days. Due to high application volumes, individual feedback cannot be provided.