Senior Director, Customer Services

TN Germany; Essen; Remote; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

A leading company is seeking a Senior Director of Customer Services to oversee global customer service strategies and performance metrics. This role requires extensive experience in customer service management and offers the flexibility to work from anywhere, ideally within Europe.

Qualifikationen

• Multiple years of experience within Customer Services Management.

Aufgaben

• Strategise and plan policies for quality customer service.
• Lead performance metrics and service levels.
• Oversee training and quality assurance programs.

Kenntnisse

Customer Service Management

Jobbeschreibung

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Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

a776ce2751dd

Job Views:

4

Posted:

13.05.2025

Expiry Date:

27.06.2025

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Job Description:

Here at Brenntag we currently have an opening for a Senior Director, Customer Services.

This role will lead and steer the overall planning, development, performance, and maintenance of the Customer Services agenda in BSP.

Please note that this role can be based anywhere in the world, but ideally within Europe.

YOUR ROLE & RESPONSIBILITIES

1. Strategise and plan policies and procedures to facilitate a ‘Top of Class’ quality customer service experience.
2. Lead the conceptualization of performance metrics and service levels/requirements.
3. Oversee and align relevant training and quality assurance programs globally.
4. Serve as a global liaison between Customer Services and BSP Business Units.
5. Oversee Customer Services in respective regions.

YOUR PROFILE

• Multiple years of experience within Customer Services Management.