E-Commerce Coordinator

Grand BK Corp; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a detail-oriented E-Commerce Assistant to enhance operational efficiency and customer satisfaction. In this dynamic role, you will support order management, liaise with various teams, and optimize user experience to drive conversions. Your strong communication skills and proficiency in Microsoft Office will be vital as you handle customer inquiries and data analysis. If you are passionate about E-Commerce and eager to contribute to a thriving team, this is the perfect opportunity for you to grow and make an impact in a vibrant work environment.

Qualifikationen

• Bachelor's degree preferred; HS/GED required.
• 2+ years experience in E-Commerce or grocery field preferred.
• Strong computer skills and ability to learn quickly.

Aufgaben

• Assist with order demands and generate purchase orders based on requisitions.
• Communicate with teams to meet warehouse and marketing needs.
• Respond to customer inquiries and manage orders for accuracy.

Kenntnisse

E-Commerce Knowledge

Customer Service Skills

Microsoft Office

Communication Skills

Data Analysis

Ausbildung

Bachelor's Degree

High School Diploma or GED

Tools

Jira

E-Commerce Platforms

Jobbeschreibung

Responsibilities

1. Assist current orders weekly demand based on historical data, market trends, and promotion plans.
2. Generate and support purchase orders accurately based on approved requisitions and specifications.
3. Communicate with a warehouse team and support to meet warehouse demands.
4. Communicate with a marketing team to accomplish tasks.
5. Receive all purchase invoices and cross-check invoice details with purchase orders to ensure accuracy and compliance.
6. Review incoming bills, invoices, and statements from vendors and suppliers and verify the accuracy.
7. Support the suitability of alternative items based on product specifications, functionality, and performance.

Business Success

1. Respond to Jira tickets to solve and define issues.
2. Create and manage user guides for E-Commerce team.
3. Communicate directly with solution providers to solve complex problems.
4. Optimize site functionality, navigation, and user experience to enhance conversion rates.
5. Support sales data, website traffic, and customer behavior to identify trends and opportunities.

Customer Service

1. Respond to customer support inquiries as quickly and accurately as possible via phone, chat, and email.
2. Assist customers with after-sales service issues.
3. Able to communicate concisely our company policies to clients.
4. Manage, process, and track customer orders to ensure accuracy and timely arrival of online orders (customer account management).
5. Data entry/analysis and reporting to support the Management team.

Job Qualification

1. Bachelor's degree preferred; HS/GED required.
2. At least 2 years of experience in E-Commerce or grocery field preferred.
3. Strong computer skills in Microsoft Office and online applications.
4. Ability to learn E-Commerce business knowledge and new applications quickly.
5. Outstanding written and verbal communication skills.