Hardware Support Engineer, MSP CX Support

Amazon; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading company is seeking a Mechatronics Engineer to support advanced robotics systems in their fulfillment network. The role involves optimizing performance, developing maintenance procedures, and providing on-site technical support. Ideal candidates will have a degree in Engineering and experience with robotic systems. Strong problem-solving skills and the ability to manage multiple priorities are essential. This position requires travel up to 75%.

Qualifikationen

• Experience in technical support with mechatronic or robotic systems.
• Knowledge of statistical analysis and program management.

Aufgaben

• Provide on-site support for new product implementations and troubleshooting.
• Develop preventative maintenance procedures and training materials.
• Conduct safety, ergonomic, and risk assessments of MSP products.

Kenntnisse

Communication

Problem Solving

Ausbildung

Bachelor’s degree in Engineering

Tools

CAD

FEA tools

Jobbeschreibung

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet.

The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is responsible for providing support to internal fulfillment and transportation network customers that rely on advanced robotics technology to fulfill and ship customer orders. In this role, you will work directly with product development and on-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems. Your responsibilities include being the link between on-site technicians and engineers within the MSP organization, launching new systems, developing preventative maintenance procedures, ensuring spare parts availability, proactively monitoring system performance, troubleshooting, sharing best practices, and implementing continuous improvement initiatives across Amazon's customer fulfillment network.

You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the MSP CX team to scale effectively. Working closely with technical support and regional managers, you will help build a cohesive team focused on safety, reliability, and performance of emerging robotics technology. The role requires the ability to work independently and handle ambiguity in a fast-paced, high-throughput environment with multiple tasks.

Key job responsibilities

1. Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting of advanced robotics systems.
2. Partner with product development, manufacturing, and site-level RME teams to optimize robotics system performance.
3. Identify, analyze, and resolve mechanical and system issues across the MSP product suite.
4. Design and implement electro-mechanical tools and fixtures for deployed and new products.
5. Develop proactive monitoring tools to assess safety, reliability, and performance.
6. Create diagnostic tools to reduce troubleshooting time and machine downtime.
7. Support hardware and system escalation issues impacting the MSP product suite.
8. Develop preventative maintenance procedures and training materials for robotics systems.
9. Lead on-site training for RME teams supporting Amazon operations.
10. Manage spare parts systems and processes.
11. Conduct safety, ergonomic, and risk assessments of MSP products and tools.
12. Produce regular reports on product safety, reliability, and performance.
13. Provide feedback to development and support teams based on customer and system data.
14. Travel up to 75% as required.

Minimum qualifications include: Bachelor’s degree in Engineering or related field, experience in technical support with mechatronic or robotic systems, knowledge of statistical analysis and program management, and experience with root cause analysis methodologies. Excellent communication skills and the ability to manage multiple priorities are essential. Preferred qualifications include a Master’s degree, experience with big data, PLC programming, CAD & FEA tools, and hardware implementation project management.

Amazon is an equal opportunity employer committed to diversity. We value your passion to discover, invent, simplify, and build. Protecting your privacy and data security is a priority. For accommodations during the application process, visit https://amazon.jobs/content/en/how-we-hire/accommodations.