Application Manager ServiceNow (m/f/d)

DEPARTMENT: IT / SAP

Join our dynamic and international team for ServiceNow that is responsible for our growing global ServiceNow cloud-based platform with more than 2,500 users. Be part of our success story, taking ownership and empowering our business to deliver excellence. This unique position combines business consulting, IT, platform responsibility, and close collaboration within our global IT department.

YOUR TASKS

1. Ownership and continuous improvement of our ServiceNow platform (supporting business and IT processes).
2. Backlog management and requirements analysis for new ServiceNow workflows, project preparation & implementation.
3. Steering of ServiceNow related projects as well as Change & Release Management.
4. Monitoring, troubleshooting, and enhancement of integrations to other IT services, e.g., SAP.
5. 2nd Level support of the platform and coordination of external support and development teams.
6. Maintaining a close relationship with our business key users and stakeholders.
7. Development of user training concepts and documentation.
8. Continuous knowledge improvement of ServiceNow related technology, standards, and best practices.

YOUR PROFILE

• University degree in Computer Sciences, Mathematics, Business Administration, or other equivalent education.
• At least 3-5 years of relevant experience in IT, e.g., management of enterprise applications in a cloud environment, preferred ServiceNow.
• Technical knowledge of ServiceNow is a benefit, in particular ITSM, ITOM, and CSM.
• You have a passion for a customer and result-driven way of working.
• Knowledge in support processes (ITIL) and project management methodology (PRINCE2) are another benefit.
• You prefer a hybrid work model with 2-3 days per week at the office in Hamburg, Pamplona, or Madrid and the rest working remotely.
• Excellent skills in English (German, Spanish, or other languages are an additional benefit).

YOUR BENEFITS

In addition to the opportunity to make our world a little more sustainable, we offer you:

*Some offers may vary by location.

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.

Severely disabled applicants and applicants of equal status will be given special consideration in the event of equal suitability. In principle, employment is also possible on a part-time basis.

ABOUT THE NORDEX GROUP

The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 35 years. With more than 52GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 30 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico, and India offer our more than 10,200 employees the opportunity for international and intercultural cooperation.

We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex.

We look forward to receiving your application! To make it more convenient for you, we are happy to receive your application without a cover letter.