Entrepreneur in Residence (EIR): Senior Client Success Manager (CSM Team Lead)

TN Germany; Berlin; Remote; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

ATLAS ANALYTICS is seeking a Senior Client Success Manager in Berlin to build and scale their Client Success function. The ideal candidate will take ownership of client relationships, optimize delivery processes, and drive retention metrics while working in a fast-paced, remote environment. This role offers the chance to shape the future of client success at a growing B2B tech company.

Leistungen

Ownership from Day One

Flexible working hours

Collaborative global team

Real impact without bureaucracy

Growth opportunities

Qualifikationen

• Experience in client-facing roles such as Client Success or Account Management.
• Familiarity with B2B lead generation and outbound campaigns.
• Fluency in English; German is a strong bonus.

Aufgaben

• Onboard new clients and lead strategic kickoff workshops.
• Build long-term trust through proactive communication and strategic guidance.
• Create playbooks and scalable systems for client success.

Kenntnisse

Client Success

B2B lead generation

Strategic thinking

Process optimization

Communication

Jobbeschreibung

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Entrepreneur in Residence (EIR): Senior Client Success Manager (CSM Team Lead), Berlin

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Client:

ATLAS ANALYTICS

Location:

Berlin, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2bfda48c0a63

Job Views:

1

Posted:

20.05.2025

Expiry Date:

04.07.2025

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Job Description:

📠Remote | Full-time | German Speaker Preferred | Strategic Builder Role

About ATLAS ANALYTICS

ATLAS ANALYTICS helps B2B tech companies grow smarter and faster through intelligent outbound sales, high-impact lead generation, and scalable pipeline systems. Clients trust us as their external growth engine—driving predictable pipeline while they focus on closing deals.

Now we’re looking for a Senior Client Success Manager (Team Lead) to help us scale our CS function from the ground up—someone who’s ready to take full ownership, build processes, and eventually grow a team.

This role is for a builder. Not just a relationship manager—but someone who can optimize delivery, own outcomes, and act as a strategic operator between clients and internal teams.

What You’ll Do

Own Client Success End-to-End:
- Onboard new clients and lead strategic kickoff workshops (ICP, messaging, GTM planning)
- Run monthly strategy calls and reviews—synthesize campaign performance and offer clear, honest recommendations
- Build long-term trust through proactive communication, strategic guidance, and tangible results

Act as a Strategic Partner:
- Work cross-functionally with SDRs, Growth Consultants, Copywriters, and Founders
- Connect the dots between client strategy and campaign execution
- Be candid with clients—challenge assumptions, ask tough questions, and bring clarity

Build and Scale the CS Function:
- Create playbooks, workflows, and SOPs that make onboarding, reporting, and retention seamless
Implement scalable systems using automation tools and integrations
- Lay the foundation to eventually hire, coach, and lead a growing CSM team

Drive Internal Ops and Retention:
- Gather feedback, suggest improvements, and ensure our delivery stays high-performing as we scale
- Own client retention metrics and drive upsells in collaboration with the sales team
- Conduct experience check-ins and request testimonials, case studies, or referrals where appropriate

Who You Are

You're not here to "manage accounts." You're here to build.
- You've worked in client-facing roles (Client Success, Account Manager, Strategy Consultant)
- You’re familiar with B2B lead generation, outbound campaigns, and customer-facing ops
- You can speak with confidence to founders, CMOs, GTM leads, and help guide their strategy
- You’re process-minded—you think in playbooks, SOPs, and scalable systems
- You don’t wait to be told what’s broken—you identify it, fix it, and document the solution
- You’re not afraid to push back when it’s in the best interest of the client or team
- You’re fluent in English (German a strong bonus)

Why Join ATLAS ANALYTICS

- Ownership from Day One – You’ll run your own client portfolio and shape how we deliver
- Builder’s Role – Be the architect of our CS function—what you build here lasts
- Fast-Paced, Global Team – Collaborate across functions, clients, and geographies
- Remote & Flexible – Work from anywhere with autonomy over your schedule
- Real Impact, No Bureaucracy – Your ideas matter. You’ll work directly with the founders
- Upside & Growth Path – Grow into Head of Client Success or Operations Lead

How to Apply

We don’t care for generic CVs—we care about how you think.

To apply:
- Tell us why this role speaks to you—what excites you about building client success from scratch?
- Share a quick video (Loom, YouTube, selfie): introduce yourself + one fun, creative, or proud moment you’ve led
- Drop your LinkedIn, portfolio, or relevant experience if you’d like


Let’s build something high-performing, client-loved, and operationally scalable—together.