Account Executive - Düsseldorf

Booking.com; Duisburg; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a motivated Account Executive to join their Partner Services team. In this role, you will manage a portfolio of partners, providing them with essential commercial advice to enhance their business performance. Your proactive communication and strong analytical skills will help identify growth opportunities and ensure partners receive the best support. This position offers a dynamic work environment with a focus on developing positive relationships and driving success. If you are results-driven and enjoy taking ownership, this is the perfect opportunity for you to grow your career in a vibrant and inclusive company.

Leistungen

Annual paid time off

Generous paid leave scheme

Flexible working arrangements

Discounts on products

Free access to online learning platforms

Global Employee Assistance Program

Free Headspace membership

Qualifikationen

• Strong communication skills and ability to influence partners.
• Proactive, flexible, and capable of working independently or in a team.

Aufgaben

• Manage a portfolio of partners and provide commercial advice.
• Proactively contact partners to assist with business development.
• Maintain relationships with accommodation partners for optimal performance.

Kenntnisse

Solution oriented

Strong work ethic

Proactive communication

Analytical skills

Engaging communication skills

Time management

Influencing skills

Ausbildung

Proficient in English and German

Jobbeschreibung

At Booking.com, we want to empower everyone to experience the world. Through our products, partners and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place.

Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building positive relationships? Can you help Booking.com's partners grow their business by providing them with analysis, growth opportunities and new products and services? If your answer is "yes", you might have the determination to be our next Account Executive to join our outstanding Partner Services team in the Düsseldorf office!

Role Description

The Account Executive manages a portfolio of partners, providing them with the commercial advice to increase their performance growth and business success.

• The main objective of the Account Executive is to drive basic commercial advice to partners in their portfolio while also evaluating the performance characteristics of a partner, and prioritizes and manages the performance of a portfolio of accounts to an expected business value.
• Proactively contacts partners, providing them with analysis, growth opportunities, feedback and informing and advising them about new products and services.

Key Job Responsibilities and Duties

• Pro-active communication with partners in your local market by telephone and by internal messaging to assist with the development of Booking.com’s business.
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
• Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners.
• Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize.
• Identify new potential partner leads and pass these leads on for further follow up.
• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
• Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend and participate in the partner events for their managed portfolio.

Role Qualifications and Requirements :

• Solution oriented and results driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Ability to prioritize own workload and efficiently manage their time
• Strong and engaging communication skills
• Ability to influence partners over the phone to implement suggestions
• Eye for accuracy and ability to be analytical
• Language : English and German written and verbal (proficient level)

Please note that for this position we are offering an initial 2 years contract that can be pro-longed after.

Benefits & Perks : Global Impact, Personal Relevance

• Annual paid time off and generous paid leave scheme including : parental (22-weeks paid leave), grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
• Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
• Free access to online learning platforms, development and mentorship programs
• Global Employee Assistance Program, free Headspace membership
• Please note that while our philosophy is the same in every location, benefits may differ by office / country.

Diversity, Equity and Inclusion at Booking.com

Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano : “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone.

We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.

Application Process

• Please apply by using a CV / cover letter in English
• The recruitment process will entail : a phone discussion with the recruiter, a competency business interview and a Business Case interview (3 stages)