GUCCI Client Advisor & VM Ambassador (m/f/d)

TN Germany; Metzingen; Vor Ort; EUR 30.000 - 60.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Luxussegment sucht einen leidenschaftlichen Gucci Client Advisor & VM Ambassador. In dieser spannenden Rolle sind Sie verantwortlich für die Bereitstellung eines außergewöhnlichen Kundenservice und die Förderung der Markenwerte. Sie werden die Möglichkeit haben, in einem dynamischen Umfeld zu arbeiten, in dem Teamarbeit und Kommunikation geschätzt werden. Ihre Fähigkeiten im Verkauf und Kundenbeziehungsmanagement werden entscheidend sein, um die Verkaufsziele zu erreichen und die visuellen Standards des Geschäfts aufrechtzuerhalten. Wenn Sie eine Leidenschaft für Mode und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Mindestens 3 Jahre Erfahrung im Luxusmodeverkauf oder Kundenservice.
• Nachweisliche Fähigkeit, individuelle und Store-Ergebnisse zu steigern.

Aufgaben

• Bereitstellung eines außergewöhnlichen Kundenservice und Erfüllung der Erwartungen.
• Zusammenarbeit mit dem Visual Merchandising-Team zur Einhaltung der VM-Richtlinien.

Kenntnisse

Kundenservice

Verkaufskompetenz

Kommunikationsfähigkeiten

Beziehungsmanagement

Teamarbeit

Jobbeschreibung

Social network you want to login/join with:

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Client:

GG Luxury Goods GmbH

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

1843b5380a65

Job Views:

1

Posted:

09.05.2025

Expiry Date:

23.06.2025

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Job Description:

Description

Role Mission

The Gucci Client Advisor & VM Ambassador is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand and responsible for maintaining the visual standards of the store.

Key Accountabilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
• Maintain security standards within the store to ensure safety of customers, colleagues and merchandise.

In addition to the above:

• Liaison with the Visual Merchandising team to follow the VM guidelines sent globally and ensure the accurate representation in the store;
• Work with specific store merchandising, looking for opportunities and having the ability to adapt the VM based on the store’s requirements and architecture, considering the regions need and the market and business trends;
• VM support for in-store events, windows, special projects, pop-ups, installations, etc.

Key Requirements

• 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting;
• Proven ability to drive and exceed individual and store results;
• Proven ability to build lasting relationships with customers and colleagues;
• Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
• Solid experience in creating windows, interior displays, and space utilization;
• Strong organization and follow-up skills are essential;
• Accuracy and attention to detail needed;
• Candidate should be team-focused with a desire to collaborate effectively;
• Ability to work in a fast-moving and dynamic environment;
• High flexibility and ability to adapt to different customers;
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.