Data Center Customer Operations II

Equinix; Frankfurt; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated Data Center Customer Operations professional to join their team in Frankfurt. This role involves managing work orders, supporting equipment installations, and ensuring customer satisfaction through effective communication and service. The ideal candidate will thrive in a collaborative environment and be eager to learn and grow within the operations team. With a commitment to diversity and equity, this position offers a unique opportunity to contribute to a leading digital infrastructure company while developing essential skills in a dynamic setting.

Qualifikationen

• Requires a high school diploma and equivalent work experience.
• Basic troubleshooting and customer service skills are essential.

Aufgaben

• Manage work order requests and follow up on tasks in the queue.
• Support installations and basic troubleshooting of customer equipment.
• Ensure customer satisfaction through timely order execution.

Kenntnisse

Customer Service

Basic Troubleshooting

Queue Management

Basic Equipment Installation

Ausbildung

High School Diploma

Jobbeschreibung

Data Center Customer Operations II page is loaded

Data Center Customer Operations II

Apply remote type On-site locations Frankfurt time type Full time posted on Posted 2 Days Ago job requisition id JR-150890

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgment. Focus is on routine tasks, using limited judgment of standard operating procedures. Supports the overall team.

Responsibilities

1. Queue Management / Reporting

   • Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times.

   • Involved in escalating and expediting higher-level orders, upon supervision.

   • Actively follows up on work orders in the queue to support the overall team.

   • Maintains notes and records of activity fulfillment in the ticketing system.

2. Installations

   • Rack and stack basic customer equipment, with guidance from more senior team members.

   • Supports routine intra-cage and infrastructure installations, under guidance, which may include:

     • routine ladder racks and basic fiber raceways
     • basic cable management and support systems (patch panels)
     • routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities

3. Cross-Connect

   • Supports basic cross-connect troubleshooting.

4. Testing / Troubleshooting

   • Supports basic testing and routine installations of customer assets.

   • Supports standard layer 1 cross-connect certification testing, under supervision.

   • May learn more semi-routine testing, under supervision.

5. Stakeholder Partnership

   • Supports the operations and security personnel team for breaks or other activities, when necessary.

6. Customer Management

   • Supports customer satisfaction with timely adherence to following basic order execution requirements.

   • Delivers quality customer service experience when interfacing with customers.

   • Discusses time expectations on new deployments, by following standard operating procedure guidelines.

   • May support customers on-site through access and escorting services.

7. Projects

   • Supports fulfillment of projects under close supervision.

8. Training

   • Completes assigned training in a timely manner.

Qualifications

• Typically requires a high school diploma and proven year of equivalent work experience.